General Platform Information
General Guidance for all Pickle Users
19 articles
- First-Time Risk-Free Rental PolicyTrying Pickle for the first time? We want your first experience to be completely stress-free. If your very first rental does not fit, Pickle has you covered — regardless of…
- How to Contact Another User on PickleWhether you’re coordinating a hand-off, asking about measurements, or clarifying details before sending an offer, Pickle makes it easy to message other users. Below is a simple guide to all…
- How to Update Your Account Details on PickleKeeping your Pickle account up to date helps ensure smooth rentals, accurate delivery information, and personalized recommendations. You can update most of your profile, settings, and preferences right in the…
- General Payment InformationPickle uses secure, trusted payment processing to keep all rentals, purchases, and payouts running smoothly. Below is an overview of how payments work, when charges are applied, and what to…
- How to Contact Pickle SupportWhether you are renting, lending, buying, or selling — Pickle Support is here to help. This guide explains how to reach us, what to include, and how to get the…
- Delivery Troubleshooting (Address Issues, Courier Issues, and More)Whether you are receiving or returning an item on Pickle, smooth delivery is a top priority. This guide covers what to do if something goes wrong during the delivery process.
- Credits & PromotionsPickle Credits and promo codes are a great way to save on rentals! Here’s how they work, how to use them, and when they expire.
- Policy on Counterfeit, Fake, and Dupe ItemsPickle is committed to maintaining trust and transparency across our platform. This is the full policy on the listing, renting, and selling of counterfeit items.
- ReviewsHow Reviews Work on Pickle
- App & Feature FAQsThis article answers the most common questions about using the Pickle app — from getting started and managing your account to navigating features.
- Privacy & Safety FAQYour safety, privacy, and security are important to us. This article covers how Pickle protects your information, how to stay safe while using the platform, and what to do if…
- Shipping Delivery MethodShipping is a convenient way to receive and return your rentals without needing to coordinate handoffs. Whether you’re a renter or a lender, here’s how the shipping process works, what…
- Courier Delivery MethodPickle’s Courier delivery option allows for fast, same-day local pickup and drop-off without requiring renters or lenders to meet in person.
- Hand-Off Delivery MethodHand-Off is Pickle’s in-person delivery option—allowing renters and lenders to coordinate a time and place to meet and exchange the item directly.
- Managing Your Orders on PickleYour Offers tab is your home base for everything happening across your rentals, purchases, lent items, and sales. Here is how to navigate it and stay on top of every…
- Discounts & Promo CodesPickle gives lenders two ways to offer savings to renters and buyers — discounts and promo codes. Whether you are a lender looking to drive more rentals or a renter…
- Community GuidelinesThese guidelines cover how you treat other people on Pickle. They apply to listings, messages, reviews, profile content, hand-offs, and anything else you do on the platform or in connection…
- Intellectual Property PolicyPickle respects intellectual property rights and expects the same of everyone using the platform. This page explains how to report infringing content, how a lender responds when a listing is…
- Prohibited and Restricted ItemsPickle is a marketplace for fashion & adjacent accessories. This policy covers what you cannot list, and the items that carry extra conditions. It applies to rentals and sales equally.