How Payments Work on Pickle
Paying for Rentals and Purchases
When you rent or buy an item on Pickle:
You pay through a secure checkout powered by Stripe
You can use major debit and credit cards
All fees — rental cost, delivery fees, and insurance if applicable — are shown before you confirm your order
Your payment method is securely stored by Stripe, not by Pickle directly.
When Charges Occur
You may see charges for:
Rental orders — charged when your offer is accepted
Purchases — charged at checkout
Delivery fees — courier or shipping
Late fees — if an item is returned after the due date and the Owner has toggled them on
Damage or replacement fees — only when applicable and reviewed by Support
Authorization Holds — Not a Double Charge
When you submit an offer, Pickle places a temporary authorization hold on your card. This is not a charge — it is a hold to verify your payment method is valid.
If you see what looks like two charges on your bank statement, one is the real charge and one is the temporary hold. The hold will disappear on its own, usually within a few hours depending on your bank. You do not need to contact Support — it will resolve itself. If it has not cleared after a few days, contact your bank directly.
If your offer is declined, expires, or is canceled, the hold is released and you are not charged anything.
Where to View Your Payment History
You can review all past transactions in the Pickle app:
Go to My Closet → Balance → History
Here you can see charges, payouts, fees, and refunds.
Updating Your Payment Method
Pickle uses Stripe to manage payment methods.
If your card:
Expires
Is declined
Fails during a charge
You will automatically receive a secure email from Stripe with a link to update your payment method.
Fraud Protection Reminder
Always make sure the link leads to an official Stripe page
If something feels off, do not enter your information — contact Pickle Support to verify.
Payment card updates must be made through Stripe, not inside the app.
Refunds
Refunds depend on the type of order and the scenario.
Examples:
Fit refunds → Pickle Credits
Not-as-described refunds → original payment method
Owner cancellations → original payment method
Risk-free first-time fit refund → Pickle Credits
Refund timelines vary depending on your bank, but most card refunds appear in 5–10 business days once processed.
Full details can be found in our Refunds article.
Payment Security
Pickle does not store full payment details.
All payments, verifications, and card updates are processed securely by Stripe, a globally trusted payment processor.
Stripe protects your information with:
PCI-compliant security
Encrypted transactions
Industry-standard fraud protection
If You Have Payment Issues
Common issues include:
Declined cards
Outdated card info
Bank restrictions
Temporary authorization holds
If you’re having trouble:
Check your email for a Stripe link to update your payment method
Make sure your card has sufficient funds and is authorized for online transactions
Contact Stripe Support through the link in their email if the update fails
Reach out to Pickle Support for any account or order-related questions