How Shipping Works
Shipping carriers typically deliver within 3–4 business days.
Renters pay for shipping at checkout and select the speed that works best (Standard, 2-Day, or Overnight).
Lenders receive a prepaid shipping label or QR code and drop off the item at the carrier’s location.
After the rental period, renters reuse the same box and generate a return label in the app for easy returns.
Reminder: Items over $1,000 in retail value will have additional insurance added automatically, which increases shipping fees. We cannot support shipments for items over $10,000. It is crucial to include the correct Retail Value at Listing or you may not be protected.
Renter Instructions
At Checkout
Select “Ship” as your delivery method.
Choose your preferred delivery speed.
No coordination needed—Pickle handles the logistics.
Receiving the Item
You’ll get tracking updates and a notification to manually confirm delivery in the app.
Inspect your item promptly upon arrival. If something is wrong (like damage or missing parts), open a chat with Pickle Support and share photos within 12 hours. See more: Condition Reporting
Returning the Item
Reuse the original packaging (you may also purchase new packaging at the drop off location if necessary).
Generate the prepaid return label in-app.
Drop off the package with the carrier shown on the label.
Items must be dropped off the next business day after the rental period ends.
Lender Instructions
Preparing to Ship
Ship the item on or before the ship-by date to ensure timely delivery.
Use the label or QR code from the Offer Overview page.
Bring your own box or select the box and packing service (deducted from earnings).
Shipping Delays
If you cannot ship on time, message the renter to ask if a delayed delivery works for them. If not, cancel the order on your end to avoid penalties.
Returns
Once returned, inspect the item and report any damage or issues to Pickle Support within 48 hours. See more: Condition Reporting
Important Reminders
Late Deliveries
If a package arrives after the rental period begins, renters are eligible for a full refund—even if the delay was caused by the shipping carrier.
In this case, the renter cannot use the items and must return it immediately, and lenders will not receive earnings for the rental if they did not ship before the ship-by date. If the delay was caused by the shipping carrier, the renter will receive a refund and the owner will still be paid.
Lost or Damaged Items
For rentals over $500, Pickle automatically applies shipping insurance. If a package is lost or damaged in transit, Pickle will file the claim with the carrier on your behalf. You must provide any documentation the carrier requires in a timely manner. Please note that Pickle cannot guarantee any specific outcome — resolution is determined by the carrier and their insurance partners.
If your shipment was under $500 and insurance was not applied, coverage may be limited and you may need to file directly with the carrier. Pickle Support can help guide you through what is needed.
If your item is marked as delivered but you did not receive it:
Check with neighbors or building staff
Contact Pickle Support — we will need CCTV footage from your building and/or contact with building management to proceed with a claim
Always check your label for the correct carrier if you need to follow up directly
Shipping Must Be Through Pickle
Do not arrange shipping outside the app. Rentals shipped off-platform are not protected and are ineligible for refunds or claims.
FAQs
Q: What happens if I receive the item late and can’t use it?
A: If your rental arrives too late due to shipping delays and you can’t use the item, you are eligible for a full refund. Please notify Pickle Support and return the item promptly.
Q: How do I know which carrier to use?
A: The carrier (e.g., FedEx or UPS) is clearly stated on your label and the Offer Overview page.
Q: Can I upgrade the shipping speed later?
A: If you’re the lender and need more prep time, you can choose a faster shipping option before dropping off the package. The upgrade fee will be deducted from your earnings.