Reviews help keep the Pickle community safe, transparent, and fun. They give renters and lenders helpful insight into each other’s past experiences and help everyone feel confident when choosing who to rent from or lend to. Here's everything you need to know about how reviews work on Pickle.
When and How You Can Leave a Review
After a rental is complete, a pop-up will appear in the Pickle app inviting you to leave a review. Both the renter and the owner can review each other, including details like: Reviews can only be submitted for completed rentals. If a rental is canceled or not completed, the option to leave a review will not be available.
How the item fit
The rental experience
Communication and reliability
Leaving a review is optional — you can exit the review window by tapping the X in the top right corner.
If you don’t leave a review right away, you can always go back later. Just visit the Offers tab → Past Offers → select the rental → and leave a review whenever you're ready. For canceled or incomplete rentals, the review option is disabled. However, you can still provide feedback by contacting Pickle Support through the Help button in the app. If you believe you should be able to leave a review but the option is unavailable, ensure the rental has been marked as completed in the app. Navigate to the Offers tab, select "Past Offers," and check if the review button is accessible. Please note that reviews are typically only available within 14 days after the rental is completed.
Your Review Score
All of your reviews — both as a renter and an owner — work together to form your overall rating.
Reviews are rated out of 5 stars
Your overall score helps other users decide whether they feel comfortable renting from you or lending to you
Reviews do not currently impact Star Lender status
A lower review isn’t the end of the world — ratings improve quickly as you complete more rentals and receive more positive reviews.
Are Reviews Final?
In most cases, yes — reviews are final.
However, Pickle will remove retaliatory reviews in limited situations to keep the system fair.
You may dispute a review only if you are an owner and the reviewer:
Returned the item late and was charged late fees
Returned the item damaged
Did not return the item at all
These are the only scenarios where Support will review and potentially remove a rating.
To dispute a review, simply message Pickle Support through the Help button in the app.
A Note on Community Etiquette
Pickle reviews exist to help others, not to punish.
If you didn’t have the best experience, it’s always better to leave an honest, calm, and constructive review — not one written out of frustration or spite.
Thoughtful reviews help everyone in the community have better experiences moving forward.