How Courier Delivery Works
Couriers pick up items from Owners and deliver them directly to Renters, usually within 2–3 hours of the scheduled time slot
Courier service is only available within a 15-mile radius
Both parties must agree on a pickup and drop-off time in the app before a courier can be dispatched
Returns are also completed via courier — propose a return time, and once accepted, a courier is dispatched automatically
Pickle works with third-party courier companies such as Uber, DoorDash, and Roadie
Important — Courier Value Limit: Items with a declared retail value over $2,000 cannot be sent via courier. This is because our courier partners only insure items up to this value. If your item is valued over $2,000, you will need to use Shipping or Hand-Off instead.
This is why it is important to declare your item's accurate retail value when listing — do not lower your declared value to access courier delivery. If something goes wrong, the claim will only reflect the declared value, not the item's actual worth.
Renter Instructions
When Submitting an Offer
Select “Courier” as your delivery method if available for your location.
Choose your preferred time slot or confirm a proposed one from the lender.
Once the time is confirmed by both parties, a courier will be dispatched automatically.
Receiving the Item
You’ll get a text notification shortly before the courier arrives.
You must be present or have someone available to receive the item.
After receiving it, don’t forget to confirm delivery in the app if it prompts you in order to mark the rental as started.
Returning the Item
Open the rental in the app and propose a courier return time.
Once the lender accepts, the return courier is automatically dispatched.
Be ready at the scheduled time and hand off the item to the driver.
Renters must schedule the return for the day the rental ends.
Lender Instructions
Confirm the Courier Time
Accept a proposed courier delivery time or propose your own.
A courier will only be dispatched after both parties have agreed to a time in the app.
Prepare the Item
Package it securely—couriers will not bring packaging or wait for you to pack the item.
Leave it with your doorman or in an accessible location if you won’t be present.
If you leave it with the doorman, ensure it is properly labeled in order for courier to pick up the correct item
Return Process
Accept the renter’s proposed return time to trigger a return courier.
Once returned, inspect the item and report any damage within 48 hours in the condition report.
Report any damage to Pickle Support within 48 hours of the scheduled return date and time
If Something Goes Wrong with a Courier
If an item is lost or damaged due to courier error, Pickle will file a claim with the courier partner on your behalf and keep you updated. Please note that Pickle is not responsible for outcomes or limits imposed by courier insurance partners, and resolution may take additional time while the claim is investigated.
Tips and FYIs
Always respond to time slot proposals quickly — couriers cannot be dispatched without mutual confirmation and delays affect both parties
If the other party is unresponsive, use the bump button in the app to send a follow-up
If you have multiple deliveries in the same time slot, check the name on the courier's phone before handing over the item — a fee applies if items are swapped and additional trips are required
Courier delivery is only available within a 15-mile radius — if it does not appear as an option, you are likely outside the supported range
Same-day rentals are possible, especially with the Get It Today feature which highlights items available for immediate courier delivery
FAQs
What if no courier shows up? Check the order page for real-time updates. If the courier failed to arrive after both parties confirmed the time, contact Pickle Support. You may also consider switching to a different delivery method if needed.
Can I change my delivery method from Courier to something else? Yes — as long as a courier has not already been dispatched. Go to your Order page and select Change Delivery Method to switch to Shipping or Hand-Off.
What if I missed my courier pickup window? Propose a new time through the app. Couriers will not arrive unless both parties have confirmed a time and are available or have made drop-off arrangements.
My item is valued over $2,000 — can I still use courier? No. Items with a declared retail value over $2,000 cannot be sent via courier. Please use Shipping or Hand-Off instead. Do not lower your declared retail value to work around this limit.