Getting Started
What do I need to use Pickle?
Pickle is available on iPhone only via the US App Store. You will need:
An iPhone
A US phone number
Access to the US App Store
You can browse listings on the Pickle website, but to submit offers, rent items, make purchases, or manage your closet you need to use the iPhone app.
How do I create an account?
Download the Pickle app from the US App Store and follow the sign-up steps. You will need a US phone number to verify your account.
Account & Login
I forgot my password. How do I reset it?
On the login screen, look for the Forgot Password option. You can reset via email or phone number and a verification code will be sent to you. If you do not receive a code:
Check your spam folder if resetting by email
Make sure the phone number or email matches what is on your account
Try switching between email login and phone number login — one may work even if the other does not
If you are still locked out, contact Pickle Support and we can help get you back in.
How do I delete my account?
To delete your account:
Go to your Profile
Tap Edit Profile
Scroll all the way to the bottom
Tap the account deletion option
Please note that deleting your account will affect any active rentals or balances. If you have anything outstanding, contact Pickle Support before deleting.
How do I update my profile information?
Go to your Profile → Edit Profile to update your name, photo, bio, social links, and sizing preferences.
Credits & Balance
Where do I see my Pickle Credits?
Your Pickle Credits balance is displayed in green above the My Closet tab at the bottom of the app. If you have a balance it will always be visible there.
My credits are not showing after a refund
Refunds are only in credits if it is a Fit Refund or you paid in credits. Make sure your app is fully updated and close and reopen it completely. If credits still do not appear after a few minutes, contact Pickle Support.
Where do I see my account balance and earnings?
Go to your Profile → Account Balance & History to view your full balance and transaction history.
My earnings are not showing
Earnings are released 12 hours after delivery, once the Renter has had time to report any issues. If your balance still shows $0 after this window go to settings → Add Bank Info to connect your Stripe account.
How do I cash out my earnings?
Go to Profile → Account Balance & History and tap Send to Bank. You must have a Stripe account connected to receive payouts. If you need to update your bank details, go to settings → Update Bank Info.
Listings & Closet
How do I add an item to my closet?
Go to My Closet → (+) Add Item and follow the steps to upload photos, add a title, set pricing, and fill in item details. See: How to Upload Items to Your Closet
How do I edit an existing listing?
Go to My Closet, tap the item you want to edit, and select the edit option. Note that the edit button may not be visible on iPad — if this happens, use the iPhone app instead.
How do I send photos in the Support chat?
Tap the attachment icon in the chat and select your image from your photo library. If you do not see a direct photo option, you can upload it as a file — our team will still be able to view it.
Where do I find my shipping label?
Your shipping label or QR code is available on the Offer Overview page — go to the Offers tab, open the specific order, and look for the label buttons. Always check your label for the correct carrier, as this may vary by order. If the buttons are not visible, update your app and try again. If they still do not appear, contact Pickle Support.
Notifications
How do I turn on push notifications?
Go to your phone's Settings → Notifications → Pickle and make sure notifications are enabled. Push notifications keep you updated on offers, deliveries, credit expiry, and messages — we recommend keeping them on.
I keep getting notifications even though I don't want them
Follow the steps above to turn them off. If you have requested account deletion but are still receiving texts or notifications, contact Pickle Support and flag this specifically so we can make sure everything is removed.
General App Tips
The app is running slowly or not loading correctly
Try these steps in order:
Close the app fully and reopen it
Check for updates in the App Store and install the latest version
Restart your phone
Delete and reinstall the app
If the issue continues during a specific action, contact Pickle Support and describe exactly what you were doing when the problem occurred.
Can I use Pickle on the website?
You can browse the Pickle website to explore listings, but to submit offers, rent, buy, or manage your closet you need to use the iPhone app.