Your Privacy on Pickle
What personal information does Pickle collect?
Pickle collects information needed to operate the platform — such as your name, phone number, email address, profile photo, and payment details. Payment information is handled securely by Stripe and is never stored directly by Pickle.
How is my payment information protected?
All payments are processed by Stripe, a globally trusted and PCI-compliant payment processor. Pickle never sees or stores your full card details. See: General Payment Information
Can other users see my personal information?
Other users can see your profile name, username, profile photo, bio, and closet listings. Your personal contact information — such as your phone number, email address, or home address — is never shared with other users. All communication and coordination happens through the Pickle app.
What happens to my data if I delete my account?
When you delete your account, your profile and listings are removed from the platform.
To delete your account: go to your Profile → Edit Profile → scroll to the bottom and tap the account deletion option.
Staying Safe on Pickle
How should I communicate with other users?
Always keep all communication within the Pickle app. Do not share your personal phone number, email address, or social media handles with other users for the purpose of completing a transaction. This protects both parties and ensures there is a record of all communication if a dispute arises.
How should I arrange Hand-Offs?
Always meet in a safe, public location. Do not agree to meet in a private or unfamiliar place. If at any point you feel uncomfortable during a Hand-Off, do not proceed — contact Pickle Support immediately. In case of emergency, call 911.
Never leave an item unattended during a Hand-Off exchange. Pickle is not liable for items left without a direct person-to-person handover.
What if I feel unsafe or uncomfortable during a transaction?
Contact Pickle Support immediately through the Offers tab in the app. Your safety comes first — we will step in and help manage the situation. In case of emergency, call 911.
Fraud & Scams
How do I know if a Pickle account is legitimate?
Legitimate Pickle users communicate through the app only. Be cautious of anyone who:
Asks you to communicate outside the Pickle app
Asks for your personal contact details, bank details, or card information directly
Offers deals or payments outside of the Pickle platform
Pressures you to complete a transaction without going through the standard offer process
All legitimate transactions on Pickle go through the in-app offer and payment system. Never send money, share card details, or complete a rental outside of the app.
I think I found a fake Pickle account on social media
Pickle's official account (@shoponpickle) is the only legitimate source of information and promotions from us. If you see a social media account claiming to be Pickle and asking for personal or payment information, do not engage with it. Report it to the platform it is on, and let Pickle Support know so we can flag it.
Someone is asking me for my card details or personal information
Pickle will never ask you to share your full card number, bank details, ID photos, or personal information through the chat. If anyone — claiming to be Pickle or another user — asks for this information, do not share it and contact Pickle Support immediately.
I think I've been scammed or there is fraudulent activity on my account
Contact Pickle Support right away through the Offers tab in the app. Include as much detail as possible — screenshots of any suspicious messages, the username involved, and a description of what happened. We take fraud seriously and will investigate promptly.
Reporting & Blocking
How do I report a user?
If you encounter behavior that feels inappropriate, unsafe, or suspicious, contact Pickle Support through the Offers tab and provide details about the user and the situation. Our team will review and take appropriate action.
Can a user be removed from the platform?
Yes. Pickle reserves the right to disable or permanently remove accounts that engage in fraudulent activity, policy violations, or unsafe behavior.
What if my account has been disabled?
If your account has been disabled and you believe this is an error, contact Pickle Support as soon as possible. If you have active rentals or funds in your account, flag this immediately — it is a priority for our team.