Address Issues
Wrong Address Entered?
If you realize you've submitted the wrong delivery or pickup address:
Go to your Order page in the app.
Tap “Update” next to the delivery or return address to make changes.
If your delivery or pickup is already in progress, contact Pickle Support immediately to flag the issue.
Note: Couriers can only be dispatched after the correct address is confirmed and a time is accepted in-app.
Courier Delays or No-Show
My Courier Hasn’t Arrived
First, double-check the Order page in your app. If the courier was dispatched, tracking details (via text and/or in-app) will be available.
Confirm that both parties accepted the scheduled pickup or drop-off time. No courier will be dispatched without mutual confirmation.
If the courier is late or doesn’t show, you can:
Propose a new time via the app.
Contact Pickle Support to help reschedule or troubleshoot delays.
Courier Canceled
If a courier cancels (e.g., due to weather or capacity), propose a new time slot in the app and wait for the other party to accept. The system will attempt to dispatch a new courier automatically.
Courier Tracking & Troubleshooting
Where’s My Courier?
Once confirmed, you’ll receive a tracking link via text. This link gives you real-time updates on your delivery status. If you didn’t receive the text or it’s not updating:
Check that your phone number is correct in your Pickle account.
Reach out to Support with your order details and we’ll confirm the courier status for you.
Hand-Off Orders
If you're arranging a hand-off (meeting in person), and the other party is unresponsive:
Try messaging them in-app.
Use the “Bump” button to send a follow-up notification.
If they still don’t respond, contact Support with the order name and username so we can help coordinate.
Tips for Smooth Delivery
Always double-check addresses before confirming delivery or pickup.
Propose and accept times in advance—no courier will be sent without confirmed timing.
Ensure your package is clearly marked with the other person’s name if handing off to a doorman or concierge.
Still having trouble?
Reach out to Pickle Support directly through the Order tab.