Start With the Help Center
Before reaching out, we recommend checking our Help Center at:
It’s the fastest way to find answers to general questions about:
Payments
Refunds
Fit policies
Shipping, courier, and hand-offs
Closet settings
Account information
Renting & lending best practices
Many questions can be resolved instantly without waiting for an agent.
How to Contact Support Through the App
If you still need help, you can message Pickle Support directly through the app.
For Questions About an Order
To reach Support:
Open the Offers tab
At the top there is a Pickle Support
Begin a new message (always start a new message for a new order)
Important:
Please include a screenshot of the order or reference the order details clearly so we can assist you quickly.
How the Pickle Bot Helps Before Escalation
When you first reach out, our Pickle Bot will try to help by:
Answering common questions
Guiding you through policies
Showing where to find information in the app
It’s trained to resolve the majority of simple or informational questions quickly.
However, the bot cannot process financial transactions or perform account actions on your behalf, such as:
Issuing refunds
Cancelling orders
Editing payment details
Adjusting payouts
Reversing charges
Any situation that requires these actions will be automatically routed to a human support agent.
If the bot can’t help or your issue needs human review, your conversation will be escalated to our Support Team. If you wish to speak to a human agent due to the urgent nature of your concern, just ask and the Pickle Bot will route you.
What to Include When Contacting Support
For the fastest resolution, please include:
A clear description of the issue
Screenshots (especially the order page, if applicable)
Any relevant timing details (delivery date, return date, etc.)