Renting on Pickle
How-to's for renting items on Pickle
18 articles
General
General renting FAQs
- Pickle Protection Policy: RenterRenting on Pickle should feel simple and stress free. Below is exactly when you are protected and when you are responsible.
- How to Rent on PickleRenting on Pickle gives you access to thousands of pieces from closets across your city and beyond. This guide walks you through the full rental journey — from submitting an…
- How to Buy on PickleBuying on Pickle connects you with pre-loved and designer items listed directly by Owners. This guide explains how to purchase an item safely and confidently.
- Cancellation Policy for Renters and BuyersCancellations on Pickle depend on the status of your order and whether the rental or purchase has already started. This guide explains when you can cancel, how refunds work, and…
- Submitting an OfferSubmitting an offer is how you request to rent or buy an item on Pickle. This guide explains how offers work, how pricing is determined, and what to expect once…
- Rental PeriodsYour rental period determines when you will receive an item and when it must be returned. This guide explains how rental periods work on Pickle, how to choose the right…
- Payments and CreditsThis guide explains how payments work on Pickle, when charges are applied, the different ways you can pay, and how Pickle Credits and Account Balance work.
- A Renter's Guide to RefundsRefunds on Pickle are available in specific situations where an item cannot be used as expected. This guide explains when refunds may be issued, what you need to do to…
Receiving an Item
FAQs for receiving an item
- Overview: How to Receive an ItemOnce your rental or purchase is accepted, your item will be delivered using the method you selected at checkout. This guide explains what to expect, what to do when your…
- Delivery MethodsPickle offers three delivery methods for rentals and purchases. Each option has different timing, costs, and protections. This guide explains how each method works, when it is available, and what…
- Condition Reporting (Renter)Condition reporting protects both you and the Owner. Submitting clear photos when you receive and return an item helps Pickle verify condition, resolve issues quickly, and ensure refunds or replacements…
- My Rental/Purchase is Not as DescribedIf the item you received is different from what was listed, arrives in poor condition, or is unusable, you may be eligible for a refund. This article explains what "not…
- Fit Refunds for RentersNot every item fits perfectly — and that is okay. This guide explains how fit refunds work on Pickle, how to find an Owner's fit refund policy, and how to…
During Your Rental
FAQ's for During a Rental
- Caring for a RentalTaking good care of what you rent keeps our community thriving and protects you from being held responsible for avoidable damage. This guide explains what is expected, what counts as…
- Damages (Renter)Accidents happen! This guide explains what counts as normal wear versus damage, what you are responsible for, and exactly what to do if something goes wrong during your rental.
- Renter Cleaning GuideOn Pickle, Owners are responsible for cleaning their items between rentals. As a Renter you should not clean or alter an item unless the Owner specifically asks you to or…
Returning an Item
FAQs for returning an item
- Rental Extensions / Items Returned LateSometimes you need more time with your rental, or life gets in the way and returns don't go exactly as planned. This explains how to request an extension, what happens…
- Returning an ItemReturning your item on time and in good condition keeps the Pickle community running smoothly for everyone. This guide explains how returns work, how to schedule one, and what to…