When You Can Cancel
For Courier & Hand-Off Orders:
Within 2 hours of offer acceptance → Full refund, regardless of rental start date
More than 2 days before rental start date → Full refund
More than 2 hours after acceptance AND/OR rental starts in 2 days or less → 50% refund
Once courier is dispatched or hand-off is scheduled → no cancellation
For Shipping Orders:
Within 2 hours of offer acceptance → Full refund, regardless of ship-by date
More than 2 days before ship-by date → Full refund
More than 2 hours after acceptance AND/OR ship-by date is 2 days or less away → 50% refund
Once item is in transit (scanned by carrier) → no cancellation (even if matches one of the conditions above)
When You Cannot Cancel
1. Once the item has shipped, been picked up by a courier, or a Hand-Off is scheduled: Once the order is in transit or actively being delivered, cancellation is not possible. This includes situations where a shipping label has already been generated or the item has been dropped off at the carrier — even if tracking has not yet updated in the app.
2. After you have received the item: At this point cancellations are no longer available. If there is an issue with the item see: Refunds or My Item Is Not As Described
3. Once the rental period has started: Once your rental start date arrives, cancellations are not available. You may be eligible for a refund only if the item arrives not as described or too late to use.
Shipping Orders — Separate Cancellation Policy Shipping orders follow a different cancellation timeline because labels are often generated several days before the rental start date.
You may cancel a shipping order for a full refund up to 48 hours before the ship-by date shown in your order.
Once the 48-hour window before the ship-by date has passed, cancellation is not possible regardless of whether the item has been physically dropped off or scanned.
Once the item is in transit (scanned by the carrier), cancellation is not possible under any circumstances.
If you are unsure of your ship-by date, check your order page in the app before requesting a cancellation.
A Note on Shipped Orders
A common point of confusion is that shipping labels can be generated several days before the rental start date. This means an Owner may have already dropped your item off at the carrier even if tracking has not yet updated in the app. Once a label has been generated or the item has been dropped off, the order cannot be cancelled — even if it does not yet appear as in transit. If you are unsure of the status of your order, contact Pickle Support before attempting to cancel.
If Both Parties Agree to Cancel
If you and the Owner or Seller mutually agree to cancel:
Contact Pickle Support through the Offers tab in the app
Support will process the cancellation and issue a full refund as long as the item has not entered transit
If both parties agree to cancel, please provide a screenshot of your in-app conversation confirming mutual agreement. Support will then process the cancellation.
If the Other User Is Unresponsive
If the Owner or Seller is not responding and you cannot proceed with the order:
Use the bump feature in the chat to send a follow-up
If there is still no reply, contact Pickle Support
Support can step in and cancel the order when appropriate
Cancellations vs. Refunds
Cancel when:
The rental period has not started
The item has not shipped or entered delivery
Your plans changed
You cannot reach the other party early in the process
Request a refund when:
The item arrives not as described
The item arrives unusable
The item arrives too late to use
A fit refund has been approved by the Owner
Learn more: Refunds | Pickle Protection Policy: Renter/Buyer