1. When You May Be Eligible for a Refund
The item is not as described This includes situations where the item arrives:
Dirty or not ready to wear
With undisclosed damage
Altered without disclosure
A different size than listed
Counterfeit without disclosure
The item arrives unusable If the condition makes the item impossible to wear or use.
The item arrives too late to use If delays prevent you from using the item during your rental period or before your event.
Items that arrive late on Shipping orders can be reported in the app as described below. For late Courier or Hand-Off orders, the in-app option doesn't currently cover this, so please talk to a support agent.
A fit refund is offered and approved by the Owner These are at the Owner's discretion or based on their closet policy. Fit refunds are always issued as Pickle Credits.
What is refunded Refunds cover the rental or purchase price only. Delivery fees are handled as follows:
Not as described / unusable / arrives too late: Delivery fees (both outbound and return) are refunded in full.
Fit refund (standard): Delivery fees are not refunded. If possible, we recommend using Hand-Off for your return to avoid additional shipping costs.
First-time risk-free fit refund: Delivery fees (both outbound and return) are refunded in full as Pickle Credits.
A purchase arrives not as described For buyers, refunds may be issued if the item was misrepresented in condition, size, or authenticity.
2. What You Must Do to Qualify
If something comes late, doesn't fit, or isn't as described, you can report it yourself in the app:
Go to your order page and find the What's Next section
Tap Report an Issue within 12 hours of delivery
Send the item back. If you send it back within 12 hours, your refund is automatic
If the issue isn't reported within 12 hours of delivery, the refund may not be approved. For items that arrive too late to use or not as described, you do not pay for the return. If something isn't working when you try to report an issue, you can talk to a support agent.
A note on same-day returns: We understand that same-day returns are not always straightforward. If you made a clear effort to return the item the same day — for example, the Owner was unresponsive, a courier could not be arranged, or a shipping issue got in the way — you may still be eligible for a refund. As long as you reported the issue within the 12-hour window and can show you genuinely tried to return the item, Pickle will take this into account. Do not wait — contact Support as soon as the issue arises so we can help.
Learn more: My Item Is Not As Described
3. Fit Refunds
Some Owners offer:
100% fit refund
50% fit refund
No fit refund
Fit refund upon request (message the Owner for approval)
Fit refunds are always issued as Pickle Credits, not back to your original payment method. The item must be returned the same day the refund is approved. Check the listing for the Owner's fit refund policy before you rent.
Learn more: Fit Refunds
4. How Refunds Are Issued
Refunds are always returned to the same payment method used for the original transaction — you cannot request a refund to a different method. Here is how each type works:
Card or Apple Pay Refunded back to the card or Apple Pay method used at checkout. Processing time: 5–10 business days depending on your bank.
Pickle Credits used at checkout If you paid using Pickle Credits, the refund will be returned as Pickle Credits. Credits appear instantly and are visible in green above the My Closet tab at the bottom of the app.
Pickle Account Balance used at checkout If you paid using your Account Balance, the refund will be returned to your Account Balance. Visible in your profile under Account Balance & History. Refunds to your Pickle Account Balance can also be transferred to your bank account, which typically takes 2–3 business days.
Combination payments If you paid using a mix of payment methods — for example, part Credits and part card — the refund will be split proportionally back to each method used.
Fit refunds — always Pickle Credits Fit refunds are the one exception. Regardless of how you originally paid, fit refunds are always issued as Pickle Credits. They cannot be refunded to your card or Account Balance.
5. When Refunds Are Not Available
Refunds cannot be issued when:
The issue is reported after the 12-hour window
The item was worn, damaged, or altered by you
The rental period has already started and the issue is not related to item condition or late delivery
You changed your mind after receiving the item
If your plans change before delivery begins, see: Cancellation Policy
6. What Happens After a Refund Is Approved
Once you've reported the issue in the app and sent the item back:
If you send the item back within 12 hours, your refund is automatic
You'll see the refund reflected in the next few days
The Owner will not receive a payout for that order