Best Practices
Returns should be scheduled on or before the last day of the rental period to avoid late fees. Late returns can only be scheduled up to one day in the future. If you need an extension, please get permission from the Owner and reach out to our team
If you are having trouble coordinating a return, you can view the other return options by clicking "Change" next to the Return Method on the order page.
If you can’t get in contact with the Owner to arrange a return we suggest using the bump feature in the messenger (if you haven't already) if you have an issue arranging your return. If you still can't get in contact, message us ASAP and we will send a gentle reminder to help prompt the return.
Fold the item and place it in the same bag as it was delivered to you in
We understand accidents happen and an item might be damaged. If so, please reach out to the Owner to give them a heads up. Renters are liable for up to 5x the rental price in damages.
An item will be deemed stolen if it is not returned within a week after the rental period ends and you will be charged for the full retail value of the item.
If you want to change your return method, you can view the other return options by clicking "Change" next to the Return Method on the order page.
Courier Return Method
Before the end of your rental period you will schedule a pick up time slot. The return slot will be confirmed by both users. If the time needs to be moved, make sure to coordinate through Pickle messages.
To Schedule or Propose a time slot for a courier, you can go to the order page and click the button in the What's Next section
Write the name of the Owner on the back of the label attached to the bag the item was delivered in
A courier will come pick up the item from you or your doorman and return it to the Owner. The courier will generally pick up within the first 30 minutes of the scheduled time slot unless otherwise requested, but be available for the entirety of your 2 hour confirmed return slot
You will be able to change your return slot until the Owner confirms your selected times. If you need to change your slot after it has been confirmed, you will need to message the Owner to select a different window.
Items must be placed in a bag to be safely delivered and to be covered by our Pickle Protection policy
If you have multiple deliveries/returns in the same time slot, we often send more than one courier, so be sure to look at the name on the courier's phone to match the item before handing it off! We charge a fee to cover additional trips needed when items are swapped.
If you ask your building staff (doorman) to manage your returns, explain to your doorman how Pickle works. Label the bags with the name of the Owner so the doorman knows which item to hand off to the courier – you are responsible for any misplaced or incorrect items handed over to the courier. Pickle is also not liable for any items left unattended during the exchange.
If an Owner’s building does not have a doorman, both sides can propose some time slots for the item to be returned. This can be done on the order page. If the Owner's building does have a doorman, a return can be scheduled when most convenient for the Renter.
Hand Off Return Method
You and the Owner will coordinate another time and location for the return. Coordinate a safe time and location for the exchange that works for both parties! Discuss the return of the item before the scheduled return date to ensure you're able to get the item back to the Owner within the rental window
Building staff can accept your returns.
Once the item is returned, it needs to be marked as returned on Pickle to end the rental. If an owner hasn't marked an item as returned, shoot them a message as a reminder!
Shipping Return Method
We use USPS Priority Shipping and provide a pre-paid QR code/shipping label (will be available at the bottom of the order page) and a pre-paid Priority Shipping box (the red box). Returns should be postmarked (i.e. mailed at the post office) on or before the last day of the rental period.
QR Code: You can scan the QR code at a USPS self-service kiosk to print a label. Select Other Services and then Label Broker to scan the QR code
Shipping Label: You can print a shipping label to tape to the Priority Shipping box at a USPS (don't forget to bring tape 😊)
A tracking link will be available on the order page once an item has been shipped
Do not ship outside of the app, we are not able to help track the item or keep Renters/Owners accountable for late items if we don't have the shipping record