1. How to Submit an Offer
To submit an offer:
Open the item you want
Tap “Rent” or “Buy”
Select your rental dates (for rentals) or confirm purchase offer
Choose your delivery method
Enter your offer price
Review and submit
Once submitted, the Owner/Seller can:
Accept
Decline
Counter your offer
You will be notified as soon as they respond.
2. Offer Pricing
Rentals
Renters may submit an offer as low as 80% of the listed rental price. This helps protect Owners from extremely low or unrealistic offers.
If you want to offer below that floor, you can message the Owner to ask whether they are open to lowering their price.
Purchases
Purchase offers may be submitted at as low as 80% of the listed rental price.
The Owner/Seller will decide whether to accept, decline, or counter.
3. Selecting Your Rental Dates (Renters Only) or Need By Date (Buyers Only)
Rental periods can be:
As short as 1 day
As long as 4 weeks
Submitted up to 90 days in advance
If the dates you want are unavailable, the item may already be reserved. You may message the Owner to see if flexibility is possible.
Learn more: Rental Periods
When Buying an item, you are able to select a “Need By” date before which you need to have received the item. If renting for an event, we recommend setting your “Need By” date to a few days before the event to give yourself a try-on and delivery buffer.
4. Choosing a Delivery Method
You can choose from:
Courier (same-day delivery in a supported radius)
Hand-Off (meet in person)
Shipping (Multiple speed options, generally 3–4 days)
Delivery methods vary depending on what the Owner offers and your location.
Learn more: Delivery Methods
5. Payments & Holds
When you submit an offer:
A temporary hold is placed on your card
Your card is only charged if the Owner accepts the offer
If the offer expires, is declined, or canceled, the hold is released
Learn more: Payments & Credits
6. After Your Offer Is Accepted
Once accepted:
Your payment is processed
Delivery preparation begins
For rentals: your rental period is officially confirmed
You can now message the Owner directly to coordinate any questions.
7. Modifying or Canceling an Offer
Before the Owner accepts, You may cancel freely.
After the Owner accepts, Cancellation depends on timing and delivery status.
Learn more: Cancellation Policy
8. Tips for Submitting a Strong Offer
Ask fit or condition questions before submitting
Check delivery options and timing for your event
Read the Owner’s closet policies for fit refunds or restrictions
Submit offers earlier than needed for shipping-based rentals
9. If You Have an Issue Submitting an Offer
If you cannot submit an offer:
Ensure your app is updated
Check that your payment method is valid
Verify rental dates are available
Confirm delivery options are supported in your area
If the issue continues, contact Support.