1. Delivery Methods
Your item will arrive through one of three methods depending on what the Owner offers:
Courier — Same-day delivery within a supported radius. A signature is required for safety. Keep your phone available for delivery updates and make sure someone is available to sign for the item. If your building has a doorman, let them know to expect a signed delivery.
Hand-Off — You and the Owner coordinate a safe, agreed-upon meeting location through in-app messaging. You must mark the item as delivered in the app once you receive it.
Shipping — Pickle offers dynamic shipping speeds. Your item will be dispatched by the Seller's ship-by date. Monitor tracking from the order page and make sure someone is available to receive the package — if you are not home, arrange a trusted contact to accept it.
Tip: If you are renting for a specific event, select a rental start date at least one day before your event. Deliveries are fulfilled within your selected day but are not guaranteed at a specific time.
Learn more: Delivery Methods
2. What You Should Do When the Item Arrives
Step 1 — Mark as delivered
For rentals: marking the item as delivered starts your rental period
For purchases: marking as delivered confirms the item is in your hands
For shipped items: tracking updates automatically but you should still confirm receipt in the app
Step 2 — Inspect the item within 12 hours
You must check the item within 12 hours of delivery. Confirm that it:
Matches the listing description
Is clean and ready to wear
Has no undisclosed damage
Is the correct size and item
Complete your condition report in the app during this window — this is important for your protection if any issue arises.
Learn more: Condition Reporting
3. Reporting an Issue
If the item is not as described, dirty, damaged, counterfeit, or unusable:
Upload photos to the condition report in the app
Contact Pickle Support within the same 12-hour window
Schedule a same-day return unless the Owner provides different instructions
If you tried to return the same day but couldn't: We understand same-day returns are not always possible. If you made a genuine effort to return the item — for example the Owner was unresponsive, a courier could not be arranged, or a shipping issue got in the way — you may still be eligible for a refund. The most important thing is to contact Support within the 12-hour window and clearly show that you tried. Do not wait.
Learn more: My Item Is Not As Described
4. If You Cannot Receive the Item
If you will not be home or something unexpected comes up:
Message the Owner and Pickle Support immediately
Adjust the delivery method if possible and keep Support updated
For shipping, arrange a trusted contact to accept the package on your behalf
If the item is delivered to the wrong address due to incorrect information provided at checkout, Pickle may have limited ability to intervene. Always double-check your delivery address before submitting an offer.
5. Reporting an Issue
If the item is not as described, dirty, damaged, counterfeit, or unusable:
Upload photos to the condition report in the app
Contact Pickle Support within the same 12-hour window
Schedule a same-day return unless the Owner provides different instructions
If you tried to return the same day but couldn't: We understand same-day returns are not always possible. If you made a genuine effort to return the item — for example the Owner was unresponsive, a courier could not be arranged, or a shipping issue got in the way — you may still be eligible for a refund. The most important thing is to contact Support within the 12-hour window and clearly show that you tried. Do not wait.
Learn more: My Item Is Not As Described | Refunds