1. Courier Delivery
Courier delivery allows an item to be picked up from the Owner and delivered directly to you, often on the same day.
How it works:
Select Courier when submitting your offer
The Owner confirms a delivery time slot
A courier picks up the item and delivers it to your door
A signature is required to confirm safe handoff
Important notes on signature and delivery confirmation: If you will not be home, your doorman or building staff may sign for the delivery on your behalf — or you can arrange for a trusted person to be there. Please note that once a signature has been collected — whether by you, your doorman, a building staff member, or anyone at your address — the item is considered delivered and Pickle cannot be held responsible for it after that point. Make sure whoever is signing knows to check the item is in good condition before accepting.
Courier value limit: Items valued over $2,000 cannot be sent via courier. This is because courier partners only insure items up to this value. Owners cannot lower their declared retail value to work around this limit — if something goes wrong, the claim will only reflect the declared value.
If something goes wrong with a courier: If an item is lost or damaged due to courier error, Pickle will file a claim with the courier partner on your behalf and keep you updated. Please note that Pickle is not responsible for outcomes or limits imposed by courier insurance partners, and resolution may take additional time while the claim is investigated.
Best for: Local deliveries, same-day needs, door-to-door convenience.
2. Shipping
Pickle offers dynamic shipping speeds — you can select Ground, 2-Day, or Overnight at checkout depending on your timeline. Your item will be dispatched by the Owner's ship-by date, which is calculated based on the shipping method and delivery distance.
How it works:
Select your preferred shipping speed when submitting your offer
The Owner generates a prepaid label or QR code and drops off the item by the ship-by date
Tracking updates automatically for both parties from the order page
For returns, a prepaid return label or QR code is generated in-app
Insurance for shipped items: Rentals over $500 require Pickle's automatic in-app insurance, paid for by the Renter. This protects both you and the Owner. Owners must declare accurate retail values — if an Owner lowers their declared value to avoid insurance fees, Pickle may not be able to provide full support if something goes wrong.
Items over $10,000 cannot be shipped.
If the carrier is at fault: If a package is lost or damaged by the carrier and insurance was applied, Pickle will work to file a claim on your behalf. However, we cannot guarantee any specific outcome — resolution is ultimately determined by the carrier and their insurance partners, and Pickle is not responsible for their decisions or limits.
To pursue a claim, we will need documentation from you in a timely manner. This may include proof of purchase, receipts, authentication reports, or any other documentation required by the carrier. The sooner you provide this, the better — delays in submitting documentation can affect the outcome of the claim.
If insurance was not applied to your shipment, coverage may be limited and you may need to file directly with the carrier. Pickle Support can help guide you through what is needed and what to expect.
Best for: Long-distance rentals and purchases, items that do not require same-day delivery.
3. Hand-Off (In-Person Exchange)
Hand-Off allows you and the Owner to meet in person to exchange the item directly.
How it works:
Coordinate a time and safe location through in-app messaging
Meet in a public or mutually agreed location
Mark the item as delivered in the app once the exchange is complete
Important: Always keep communication within the Pickle app. Do not leave items unattended during a Hand-Off — Pickle is not liable for items left without a direct person-to-person exchange.
Hand-Off avoids couriers and carriers entirely, meaning there is no risk of transit damage or loss by a third party. If you are able to meet safely, this is the simplest way to ensure the item is protected end to end.
Best for: Local rentals and purchases, high-value items, users who prefer direct exchange.
4. When a Delivery Method May Not Be Available
You may not see all delivery options depending on:
The Owner's preferred delivery methods
Your distance from the Owner
The rental start date and shipping timeline
Whether the item's value exceeds coverage limits (e.g. items over $2,000 cannot go via courier, items over $10,000 cannot go via shipping)
5. How to Change Your Delivery Method
If you need to switch your delivery method after submitting your offer:
Open your order in the app
Tap the pencil icon next to Delivery Method
Select Change Delivery Method
Choose a new option and confirm
You cannot change the delivery method once the Owner has prepared the item, a courier has been dispatched, or a shipping label has been generated.
5. Delivery Tips
Double-check your address before submitting your offer — if the item is delivered to the wrong address due to incorrect information, Pickle may have limited ability to assist
For Courier, keep your phone accessible for delivery updates and make sure someone is available to sign
For Shipping, monitor your tracking link from the order page and make sure someone can receive the package
For Hand-Off, coordinate early and always meet in a safe, public location
If you cannot receive your item, contact the Owner and Pickle Support as soon as possible