You Are Protected If:
The item arrives not as described or not ready to wear
You are eligible for a full refund if the item has undisclosed damage, is dirty, altered without notice, the wrong size, counterfeit, or otherwise not ready to wear.
To receive a refund, you must:
Upload photos in the condition report within 12 hours of delivery
Contact Pickle Support within the same 12 hour window
Schedule a same day return unless the Owner says otherwise
See more in: Item Not as Described
The item does not fit and the Owner has accepted a Fit Refund
See more in: Fit Refunds
If the item is returned the same day, the rental will be canceled, and a refund will be processed automatically. Fit Refunds are in the form of Pickle Credits
Pickle Credits are a form of refund that can be used for future rentals on Pickle.
Credits should appear in your account immediately.
If credits are not visible, ensure your app is updated and fully refreshed.
The item does not arrive on time
If the item does not arrive on time for you to wear, you are eligible for a ful refund.
Cancellations:
If your rental is canceled by the Owner, you will not be charged for the rental and any hold on your card will be released.
You Are Liable If:
You damage the item beyond normal wear
If you return the item with damage beyond normal wear, you are responsible for repair costs.
Please note, you are not required to clean the item before returning unless the Owner specifically asks you to.
If the item cannot be repaired, you are responsible for the replacement value.
Replacement value is based on the item's current resale value, not the original retail price.
If you pay the replacement value, you keep the damaged item.
If you damage an item, please:
Contact the Owner immediately to make them aware and ask whether they would like you to explore repair options. If so, make sure to get a quoted price from a repair shop.
Contact Pickle Support to make them aware of the situation.
Note: For high-value items, Pickle may require repair to be attempted through Pickle's trusted specialists before the item is deemed irreparable.
See more in: Damage (Renter)
You do not return the item
If you do not return the item, you are responsible for the full replacement value.
Replacement value is based on the item's current resale value, determined using verified third-party resale market data.
To protect yourself, we recommend always filling out the condition reports before and after your rental.
How do I reach Pickle Support to get help?
Please open the Pickle app, click on the Offers tab and start a new “Pickle Support” inquiry