1. Before You Rent
Browse & Choose an Item
Find an item you love and open the listing to review:
Size and fit notes — Owners often include important guidance on how their item fits
Condition details and any disclosed wear
Delivery methods available (Courier, Hand-Off, or Shipping)
The Owner's cleaning policy — check the item description to see if any cleaning requirements apply to you as the Renter
If you have questions about fit, measurements, or condition, message the Owner before submitting your offer.
Submitting an Offer
Tap Rent and choose:
Rental dates (from 1 day up to 4 weeks)
Delivery method
Your offer price — Renters can offer as low as 80% of the listed rental price
Owners can Accept, Decline, or Counter your offer.
Tip: If you are renting for a specific event, we recommend selecting a rental start date at least one day before your event. Deliveries are fulfilled within your selected day but are not guaranteed at a specific time — choosing a buffer day ensures you have your item ready in time.
2. Payments
When you submit an offer, Pickle places a temporary hold on your card. You are only charged if the Owner accepts.
You can pay using:
Credit or debit card, or Apple Pay
Pickle Account Balance
Pickle Credits
Learn more: Payments & Credits
3. Delivery: Receiving Your Rental
Pickle offers three delivery options:
Courier (same-day delivery): A courier picks up the item from the Owner and delivers it directly to you. Signature is required for safety. Always check the name on the courier's phone to confirm the item is yours before accepting.
Hand-Off: You and the Owner coordinate a safe meeting location through in-app messaging. As the Renter, it is generally your responsibility to go to the Owner's location. Mark the item as delivered in the app once you receive it.
Shipping: Pickle offers dynamic shipping speeds — Ground, 2-Day, or Overnight. Make sure to select your shipping method by the ship-by date shown in the app to ensure your item arrives on time. If the item does not arrive by your rental start date due to a carrier delay, you may be eligible for a refund.
Learn more: Delivery Methods
4. Checking Your Item on Arrival
You must check your item within 12 hours of delivery and complete your condition report.
If the item is not as described — dirty, incorrect size, undisclosed damage, altered, or counterfeit:
Upload photos to the condition report in the app
Contact Pickle Support within the same 12-hour window
Schedule a same-day return unless the Owner requests otherwise
You may be eligible for a full refund.
Learn more: My Item Is Not As Described | Condition Reporting (Renter)
5. During Your Rental
Treat the item with care. Normal signs of wear are expected and are not considered damage. However, you are responsible for any damage beyond normal wear.
If you stain or damage the item:
Contact the Owner as soon as possible to let them know
Ask whether they would like you to get a repair quote before doing anything
Do not attempt to clean or repair the item without the Owner's approval
If the item is lost or stolen while in your possession, you remain responsible for the replacement value.
Learn more: Damages (Renter)
6. Extending Your Rental
You can request a rental extension directly in the app. The Owner must approve all extensions — they are not automatic. Request extensions as early as possible and do not assume the item is available beyond your agreed return date.
Learn more: Rental Periods
7. Returning Your Item
Return your item on or before the last day of your rental period using your chosen return method. If you are having trouble coordinating a return, you can change the return method or contact Pickle Support.
Late fees may begin the day after your rental ends if the item has not been returned and the Owner toggles them on
Items not returned after 7 days may be considered lost or stolen and you will be charged the replacement value
Cleaning on return: You are not required to clean the item before returning it unless the Owner has specifically stated this in the item description and provided you with cleaning instructions. If dry cleaning is required, make sure you have enough time before the return date — the Owner should have allowed for a multi-day extension to accommodate this.
Learn more: Returning an Item
8. Refunds & Fit Refunds
Refunds
You may be eligible for a refund if:
The item is not as described or is unusable
The item arrives late due to a carrier delay or Owner error
Refunds require photos, a condition report, reporting to Pickle Support within 12 hours of delivery, and same-day return scheduling.
Learn more: Refunds (Renter)
Fit Refunds
Owners can choose to offer:
100% fit refund
50% fit refund
Case-by-case fit refund (message the Owner for approval)
Fit refunds are issued as Pickle Credits, not back to your original payment method. The Owner's fit refund policy is displayed on each listing — check before you rent.
Learn more: Fit Refunds
9. Your Responsibilities
As a Renter you are responsible for:
Returning the item on time
Paying for any damage beyond normal wear
Paying the full replacement value if the item is lost, stolen, or not returned
Safe coordination of delivery and return
Following any cleaning requirements clearly stated in the item description
Full details: Pickle Protection Policy: Renter