Accidents happen! Let us guide you with some helpful tips.
It is important to note that on a rental platform, clothing that is worn will have natural signs of wear. Start here with our guide to see whether something should be considered ‘damaged’.
Please note, the Pickle team will not review a damage case until normal cleaning has been completed
Signs of Wear:
Deodorant Marks
Slight staining at the bottom of a long dress
Perfume
Small, washable stains
Stretching
Dirty soles/small scuffs
Slight loss of beading
Minimal pilling in fabric
Creasing/wrinkles
Signs of Damage:
Large rips
Stains that are not removed
Removal of embellishments
Removal of ties/clasps/straps
Broken heels
Item is deformed
Item is lost or stolen
I damaged an item
Be clear and honest about the damage as soon as you see it! It's natural to have accidents here and there, and the Owner will appreciate the honesty and communication.
Help the Owner come up with an action plan on fixing the damage in the most efficient way possible. Please check with the Owner first if you want to offer to repair the item before returning it so they can approve the repair plans. You can offer to have an item repaired prior to returning the item. Do not clean or repair without the Owner's permission, as this might alter and damage the item.
If the Owner has confirmed that the item is damaged (and it was damaged by the Renter) and needs to be replaced, the Renter fairly gets to keep the damaged item.
How do I know when the item was damaged?
We recommend photographing/inspecting the item immediately upon receiving it, and reporting initial damage/stains/scent (not ready to wear) within 12 hours. If damage is reported outside of this time frame, we will no longer be able to compensate you.
Damage best practices
Always note/photograph the condition an item arrives in to prevent any discrepancies. If an item comes with some minor wear, it’s best to take a few photos and send the Owner a message to give them a heads up.
Report damage to the Owner before returning their item. Clear communication helps build more trust and productivity in the process of reconciling damage.