Pickle Protection Policy: Owner

You Are Protected When:

Your item is lost, stolen or returned damaged beyond normal wear
- If your item is lost, stolen, or damaged beyond repair, Pickle in its sole discretion may replace the item first with one of equal or better condition and the same size, and/or if replacement is not available, Pickle may issue a Replacement Value Payout. Pickle at its own discretion will determine the replacement value payout based on the item's wear, fair market value, and the documentation provided.
- Pickle reserves the right to determine the fair market value for each item. Pickle will calculate the Replacement Value Payout based on the current resale value of the same or similar item in similar condition and size that is determined using verified third-party resale market data.
- To start a claim, you must:
  - Contact Pickle Support within 48 hours of scheduled return date and time to be eligible for protection.
  - Document any damage or other relevant details in the condition report.
  - Provide photos and, if needed, a note from a tailor or cleaner quoting the
    cost to repair the damage or confirming the item cannot be repaired.
    For high-value items, Pickle may require attempting repair through
    our trusted specialists before deeming the item irreparable; if an
    owner declines this, we cannot provide protection.
  - If the item was marked as delivered or returned by a courier / carrier but
    you never received the item, we will need CCTV footage from your
    building and/or contact with building management to proceed with the
    claim process.

Situations That Do Not Qualify for Protection:

Sending out an item that is not ready to wear
- Protection does not apply when an item is sent out dirty, altered without disclosure, or not as described. In these cases, the renter is eligible for a refund and must return the item to you. To avoid this, always make sure the item is clean, ready-to-wear, and be sure to document the condition of the item using Condition Reporting.
  - If you send an item out that is not ready to wear, you may be liable for the delivery & return costs.
Normal wear and tear
- Some light signs of use are expected in rentals and do not fall under damage coverage. These do not qualify for repair costs or replacement. Examples include:
  - Deodorant marks
  - Wrinkles or creasing
  - Small washable stains
  - Slight pilling
  - Minor scuffs
- These are considered a normal part of the rental process.
- See more in: Damage (Lender)
Damage reported after the 48 hour window
- To ensure fairness and clear responsibility, all damage concerns must be reported within 48 hours of the item being returned.
- If more time has passed, we are not able to review or process the claim. This is in order to protect integrity on both sides of the marketplace.

How much is my Replacement Value Payout if my item is not replaceable?

If your item is valued under $500 no documentation is required for you to be eligible to receive the full payment of the Replacement Value Payout.
If the item is valued between $500 and $2000, your Replacement Value Payout is capped at $250, unless you submit one of the below documents. Upon verification of the submitted document, you are eligible to receive the total Replacement Value Payout.
- Store receipt or order confirmation showing item and sale price.
- Bank or credit card statement (must match sale price and store).
- Brand gifting email or PR receipt.
- Authentication report from Entrupy or RealAuthentication.
- Photos of original item tags.
If the item is valued at over $2000, your Replacement Value Payout is capped at $500, unless you submit one of the below documents. Upon verification of the submitted document, you are eligible to receive the total Replacement Value Payout.
- Store receipt or order confirmation showing item and sale price.
- Authentication report from Entrupy or RealAuthentication

Courier and Carrier Insurance Claims

Pickle may file courier/carrier loss/damage claims on the owner’s behalf when courier/carrier delivery was arranged through Pickle. Owners must provide Pickle all the documentation that is required by the courier for a loss/damage claim in a timely manner.
Pickle is not responsible for any outcome or limits imposed by a carrier or courier
insurance partners.