My Rental is Not As Described
Updated over a week ago

An item is considered "not as described" if:

  • The size is different than what was listed

  • The item is not clean

  • The item has rips/stains/damage that was not described

  • The item was hemmed/taken in without disclosure

  • The item is counterfeit without disclosure

If the item arrives not as described, am I eligible for a refund?

Yes, if your item is not as described, you must report it to us within 12 hours after the item is delivered and schedule a return within the same day (unless requested otherwise by the Owner) to get a refund!

Payment will be refunded to the original payment methods

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