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My Rental is Not as Described

Info for Renters on what happens when an item is not as described

Updated over 10 months ago

An item is considered "not as described" if:

  • The size is different than what was listed

  • The item is not clean

  • The item has rips/stains/damage that was not described

  • The item was hemmed/taken in without disclosure

  • The item is counterfeit without disclosure

If the item arrives not as described, am I eligible for a refund?

Yes, if your item is not as described, you must report it to Pickle within 12 hours after the item is delivered and schedule a return within the same day (unless requested otherwise by the Owner) to get a refund! Payment will be refunded to the original payment methods.

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