Pickle Protection Policy: Owner
If your item is returned damaged, the renter can be liable for repair costs. If the item can't be repaired, the renter is liable for a fair replacement.
If your item is lost or not returned, you are fully protected by Pickle for a replacement.
In order to receive reimbursement for any lost/stolen items, you may be asked to submit a proof of purchase to our team. If the current value of the item is higher than the proof of purchase, our team will take an average of the current/market value and work with you to receive fair compensation. (We understand some sold out items have a higher re-sell value than what was initially paid)
If the item was a gift or you no longer have the receipt, our team can work with you to validate a charge on a previous statement or other proof of authenticity if needed
Pickle Protection Policy: Renter
If an item arrives in an unusable condition please report an issue including pictures of any damages to Pickle within 12 hours for our review. If we agree we will grant a full refund for the item.
If an item is not returned you are liable for the retail price of the item.
If the item is returned damaged, you are liable for repair/cleaning costs. If it becomes not repairable, you are liable for a replacement of the item.