Pickle Protection Policy: Owner
Damages
My item came back damaged If an item is damaged, you must report this to Pickle Support within 48 hours after the item is returned, and before any subsequent rentals.
If your item was returned damaged, the Renter is liable for the cost of repairs. This could cover fees from the tailor/seamstress to fix rips, holes, removed embellishments, broken straps, etc.
If your item is returned damaged, and the damage did not happen in transit, the renter is liable for the repair costs.
If the item is returned damaged beyond repair, it will be replaced. If the Renter is at fault for the damage, they are liable for the cost to replace the item, and as such, fairly gets to keep the damaged (original) item.
Item Lost / Not Returned
If your item is lost or not returned, you are fully protected by Pickle and we will help you replace the item :)
Please refer to this article for more information on help with Damaged Items!