Pickle Protection Policy: Owner
Damages
If your item is returned damaged, the renter can be liable for repair costs; if the item can't be repaired, the renter is liable for a fair replacement
Item Lost / Not Returned
If your item is lost or not returned, you are fully protected by Pickle for a replacement
If your item is lost or not returned and you prefer to be reimbursed rather than receive a replacement, you will be asked to submit proof of purchase to our team, such as a receipt or serial number
If the item was a gift or you no longer have the receipt, our team can work with you to validate a charge on a previous statement or other proof of authenticity if needed
Given depreciation (in other words, the value of the item declines over time as it is used), we are not able to reimburse for the full retail price of the item when it is new; rather, we will work with you on a fair reimbursement amount
We understand some sold out items have a higher re-sell value than what was initially paid -- as such, if the current value of the item is in fact higher than what is listed on the proof of purchase, our team will work with you to receive fair compensation