Accidents happen! Let us guide you with some helpful tips.
It is important to note that on a rental platform, clothing that is worn will have natural signs of wear. Start here with our guide to see where the damage may fit! (Please note, the Pickle team will not review a damage case until normal cleaning has been completed.)
Signs of Wear:
Deodorant Marks
Slight staining at the bottom of a long dress
Perfume
Small, washable stains
Stretching
Dirty soles/small scuffs
Slight loss of beading
Minimal pilling in fabric
Creasing/wrinkles
Signs of Damage:
Large rips
Stains that are not removed
Removal of embellishments
Removal of ties/clasps/straps
Broken heels
Item is deformed
Item is lost or stolen
My item came back damaged
If your item was returned damaged, the Renter is liable for the cost of repairs. This could cover fees from the tailor/seamstress to fix rips, holes, removed embellishments, broken straps, etc.
We suggest you reach out to the Renter ASAP with damage concerns to start the reconciliation process, but you can reach out to Pickle as well with photos of the damage so Pickle can help.
Damage compensation will not be honored without a photo of the repair receipt or receipt of purchase (if being fully replaced)
If your item is damaged beyond repair, the Renter is liable for the replacement cost of the item. If you have confirmed that the item is damaged and needs to be replaced, the Renter fairly gets to keep the damaged item (excluding family heirlooms, if applicable)
You should report damage to Pickle within 48 hours after the item is returned to ensure compensation for damages
How do I know when the item was damaged
We recommend photographing/inspecting the item right before it is sent out, and require damage to be reported to us upon its return within 48 hours. If damage is reported outside of this time frame, we will no longer be able to compensate you
Damage best practices
You should always note/photograph the condition of your item before it is shared to prevent any discrepancies.
Be transparent about damage costs to the Renter as soon as you receive quotes. It’s best if this process is handled quickly after the return.
An item that just needs to be cleaned is not considered damaged as cleaning costs should be incorporated into the rental price. If cleaning costs go beyond general dry-cleaning costs, contact the Renter. (For example, the normal cost of dry cleaning does not cover a large red wine stain and might require additional costs).