Accidents happen! Let us guide you with some helpful tips.
It is important to note that on a rental platform, clothing that is worn will have natural signs of wear. Start here with our guide to see where the damage may fit! (Please note, the Pickle team will not review a damage case until normal cleaning has been completed.)
Signs of Wear:
Deodorant Marks
Slight staining at the bottom of a long dress
Perfume
Small, washable stains
Stretching
Dirty soles/small scuffs
Slight loss of beading
Minimal pilling in fabric
Creasing/wrinkles
Signs of Damage:
Large rips
Stains that are not removed
Removal of embellishments
Removal of ties/clasps/straps
Broken heels
Item is deformed
Item is lost or stolen
My item came back damaged
If your item was returned damaged, the Renter is liable for the cost of repairs. This could cover fees from the tailor/seamstress to fix rips, holes, removed embellishments, broken straps, etc.
We suggest you reach out to the Renter ASAP with damage concerns to start the reconciliation process.
Damage compensation will not be honored without a photo of the repair receipt.
If your item is damaged beyond repair, you will need to submit to Pickle Support photographic evidence of the damage, and it will be replaced; the quality of the replacement will be equal to or better than the quality of the original item.
Since the Renter is liable for the replacement cost of the item, if you have confirmed that the item is damaged beyond repair and needs to be replaced, the Renter fairly gets to keep the damaged item (as such, we strongly encourage you not to list items of sentimental value as available for rent).
If an item is damaged beyond repair, you must report this to Pickle Support within 48 hours after the item is returned.
Damage best practices
You should always note/photograph the condition of your item before it is shared to prevent any discrepancies. We recommend photographing/inspecting the item right before it is sent out, and right after it is returned.
Be transparent about damage costs to the Renter as soon as you receive quotes.
An item that just needs to be cleaned is not considered damaged as cleaning costs should be incorporated into the rental price. If cleaning costs go beyond general dry-cleaning costs, contact the Renter. (For example, the normal cost of dry cleaning does not cover a large red wine stain and might require additional costs).