Welcome to Pickle! Our goal is to provide affordable and convenient access to exactly what you want to wear 😊 Here are the different delivery options and how each works:
Courier
After an offer is accepted, a Courier will pick up the item from the Owner and deliver it right to your door during the delivery window selected! In order to ensure safety of our Owners’ items, we require a signature from either you, a roommate, or a doorman for the item 💚
Hand Off
You and the Owner should coordinate a time and location for the exchange. Generally, Owners will ask you to come to/near their apartment to pick up the item from either them or their doorman. Note: Pickle is not liable for any items left unattended during the exchange.
Once you receive the item you will have to mark it as delivered/returned on Pickle in order to confirm it has been received.
Ship
When checking out, you’ll have the option to choose the shipping speed that works best for you:
Ground (4–6 days before needed-by date)
2-Day (3 days before)
Overnight (2 days before)
Our system calculates your ship-by date dynamically based on your selected shipping method and distance between you and the owner. You’ll see the expected arrival date clearly in the app before booking.
Once the owner ships your rental, you’ll receive a tracking link so you can follow its progress in real time.
Want your item faster? Just choose a quicker shipping method at checkout!
Other Notes
Renters are responsible for all delivery costs
If a delivery option is not available, see why here
Owners are responsible for cleaning the items. If you do wish to clean the item after wearing it, please make sure you reach out to the Owner and read the cleaning instructions on the tag to make sure the item is cleaned properly
If you notice anything wrong with the item when it’s delivered (i.e. dirty, damage, etc.) please message Pickle within 12 hours of delivery. We will review the case and provide a full refund after confirming the damages. After 12 hours we will not be able to provide a refund.