Depending on the delivery preferences the Owner set for items in their closet, a Renter will be able to request an item be delivered to them via Courier, Hand-Off, or Shipping
Renters are responsible for all delivery costs.
Courier Method
Process
Renters can select desired delivery times when submitting an offer. If an Owner selects a different time than one the Renter proposed, the Renter must then confirm the new time. The Owner will confirm a time slot. If the time needs to be moved, make sure to coordinate through Pickle messages. The Renter will need to confirm any updated time slots in order for the courier to be sent for the pick up.
A courier will pick up from the Owner and deliver right to the Renter during the delivery slot!
The courier will generally pick up within the first 30 minutes of the scheduled time slot unless otherwise requested
If you have a doorman, they can hand off the item to the courier picking it up
Tips and FYIs
If the courier incorrectly delivers the item to the wrong location, the Pickle team will help recover and re-deliver the item
If you have multiple deliveries in the same time slot, we often send more than one courier, so be sure to look at the name on the courier's phone to match the item before handing it off! We charge a fee to cover additional trips needed when items are swapped.
There may be delays due to high demand, inclement weather, etc.
Items must be placed in a bag to be safely delivered and to be covered by our Pickle Protection policy
Hand Off Method
Process
The Owner and Renter should coordinate a time and safe location for the exchange that works for both parties! (Generally the Renter will go to the Owner’s apartment to pick up the item from either them or their doorman.)
Once the Renter receives the item, they need to mark it as delivered on Pickle. If a Renter hasn't marked an item as delivered, the Owner should send them a message as a reminder!
Tips and FYIs
Make sure to hand the item to the other person. Pickle is not liable for any items left unattended during the exchange
For personal safety, use the Pickle app to communicate the exchange
If you are at the exchange location and can't reach the other person, please message Pickle so we can give them a call
Remember to be flexible as everyone has busy schedules :)
Note: Pickle is not liable for any items left unattended during the exchange
Shipping Method
Our shipping carriers which generally will deliver in 3-4 days. Deliveries should be mailed out at least 5 days before the start of the rental period to ensure the item arrives on time. If an item arrives late (including delays by the carrier) the renter is eligible for a refund. If you are unable to ship on time, reach out to the renter to see if they are able to receive it later. If they are not, you must cancel on your end.
Note: Pickle is not liable for any items lost or damaged during the shipping process. These claims must be filed with the carriers.
Process
Receive an offer to ship an item
Generate your shipping label or QR code
Find it on the Offer Overview page (Offers tab, bottom right in-app)
Check carefully: the carrier will always be clearly listed on the shipping label and the offer overview page
Prep your item:
Lenders may purchase a box and full packing service for a small fee (deducted from earnings). Otherwise, bring your own box to the shipping center :)
If the box is already included with the label, it will be noted above the shipping label buttons. See below for examples!
Take your item (and box if applicable) to your local shipping center
Need more prep time? You can ship later by upgrading shipping speed (upgrade cost deducted from earnings).
Renters receive the item and enjoy!
Renters return the item
Reuse the delivery box.
Generate a prepaid return label or QR code in-app
Tips and FYIs
If you do not want shipping to be a potential delivery method for your Renters, you are able to toggle off Shipping as a delivery option both on a product level and a closet-wide level!
To ensure your shipment arrives on time, make sure that you send your item out by the in-app ship-by date. If you are late to ship and the item arrives too late for the renter to use, they will receive a refund and you will not receive your earnings.
Pickle is not liable for items lost or damaged during the shipping process. Items over $1000 in retail value automatically have additional insurance applied, paid for by the renter. We do not currently support the ability to ship items over $5000 in retail value.
Lost or Damaged Claims in the hands of a carrier need to be filed directly with the carrier, not with Pickle.