Depending on the delivery preferences the Owner set for items in their closet, a Renter will be able to request an item be delivered to them via Courier, Hand-Off, or Shipping
Renters and Buyers are responsible for all delivery costs.
Courier Method
How it works
When a Renter submits an offer, they will propose a delivery time slot. If you select a different time, the Renter must confirm the updated slot before the courier can be dispatched. Always coordinate any time changes through Pickle messages so there is a clear record.
A courier will pick up from you and deliver directly to the Renter during the confirmed time slot. The courier will generally arrive within the first 30 minutes of the scheduled window.
If you have a doorman, they can hand the item to the courier on your behalf
Items must be placed in a bag to be safely delivered and to be covered under Pickle's Protection Policy
If the courier incorrectly delivers to the wrong location, Pickle will help recover and re-deliver the item
Tips
If you have multiple deliveries in the same time slot, Pickle may send more than one courier — check the name on the courier's phone before handing over the item. A fee applies if items are swapped and additional trips are required.
Delays may occur due to high demand or weather — communicate with your Renter if this happens
Items valued over $2,000 cannot be sent via courier. Do not lower your declared retail value in order to use courier for a high-value item — if something goes wrong, the claim will only reflect the declared value, not the item's actual worth.
Learn more: Courier Method
Hand-Off Method
How it works
Coordinate a time and safe location with the Renter directly — typically the Renter comes to the Owner's location to pick up the item, either from you or your doorman.
Once the Renter receives the item, they must mark it as delivered in the Pickle app. If they haven't done this, send them a reminder.
Tips
Always hand the item directly to the other person or their doorman— Pickle is not liable for items left unattended during the exchange
Use the Pickle app for all communication around the exchange
If you are at the exchange location and cannot reach the Renter, message Pickle Support and we can give them a call
Be flexible — everyone has busy schedules
Learn more: Hand-Off Method
Shipping Method
How it works
Pickle offers dynamic shipping options — Renters can select Ground, 2-Day, or Overnight delivery based on their needs. The ship-by date is calculated automatically based on the shipping method and delivery distance, and is displayed clearly in the Offers tab.
To ship your item:
Receive and accept the offer
Check your ship-by date in the Offers tab — this is the date you must drop off the item to ensure on-time delivery
Generate your shipping label or QR code from the Offer Overview page (Offers tab, bottom right in-app). The carrier will always be clearly listed on the label and the offer overview page.
Prep your item — fold it neatly and pack it securely. You may purchase a box and full packing service for a small fee (deducted from earnings), or bring your own box to the shipping center.
Drop off at your local shipping center by the ship-by date
The Renter returns the item using a prepaid return label or QR code generated in-app — they should reuse the delivery box where possible
Important shipping notes
Ship by your ship-by date. If the item arrives late because you shipped late, the Renter is eligible for a full refund and you will not receive your earnings. If you need more prep time, you can upgrade the shipping speed in-app (upgrade cost deducted from earnings).
Learn more: Shipping Method
Cancellations and shipped orders
Renters may cancel a shipping order up to 48 hours before the ship-by date. After that point, cancellation is not possible. If a Renter contacts you or Support requesting a cancellation after the 48-hour window has passed — or once the item is in transit — the cancellation will not be processed. Do not attempt to intercept or redirect the shipment without speaking to Support first.
Insurance and lost or damaged items
For rentals over $700, Pickle automatically applies in-app shipping insurance, paid for by the Renter. Do not lower your declared item value to avoid this — doing so limits Pickle's ability to help you if something goes wrong.
Items over $10,000 in retail value cannot be shipped.
If a package is lost or damaged in transit and your rental was over $500, Pickle will file the claim with the carrier on your behalf. You must provide any documentation required in a timely manner. Please note that Pickle is not responsible for outcomes or limits imposed by carrier insurance partners. If your item was under $700 and additional insurance was not applied, coverage may be limited and you may need to file directly with the carrier. Pickle Support can help guide you through what is needed.
If you did not purchase additional insurance at checkout and the carrier loses the item, coverage may be limited. In this case you will need to file directly with the carrier. Pickle Support can help guide you through the process.
Always retain your drop-off receipt and tracking number until the rental is fully completed.
If shipping is not right for your items, you can toggle off shipping as a delivery option at both the individual item level and closet-wide level in your settings.
For All Delivery Methods — Before You Send
Regardless of delivery method, always:
Complete a condition report with photos of the item before it leaves your hands
Ensure the item is clean, folded neatly, and placed in a bag or box
Confirm the item is exactly as described in your listing — sending an item that is not as described may result in a refund to the Renter and you being liable for delivery and return costs