Depending on the delivery preferences the Owner set for items in their closet, a Renter will be able to request an item be delivered to them via Courier, Hand-Off, or Shipping
Renters are responsible for all delivery costs.
Courier Method
Process
Renters can select desired delivery times when submitting an offer. If an Owner selects a different time than one the Renter proposed, the Renter must then confirm the new time. The Owner will confirm a time slot. If the time needs to be moved, make sure to coordinate through Pickle messages. The Renter will need to confirm any updated time slots in order for the courier to be sent for the pick up.
A courier will pick up from the Owner and deliver right to the Renter during the delivery slot!
The courier will generally pick up within the first 30 minutes of the scheduled time slot unless otherwise requested
If you have a doorman, they can hand off the item to the courier picking it up
Tips and FYIs
If the courier incorrectly delivers the item to the wrong location, the Pickle team will help recover and re-deliver the item
If you have multiple deliveries in the same time slot, we often send more than one courier, so be sure to look at the name on the courier's phone to match the item before handing it off! We charge a fee to cover additional trips needed when items are swapped.
There may be delays due to high demand, inclement weather, etc.
Items must be placed in a bag to be safely delivered and to be covered by our Pickle Protection policy
Hand Off Method
Process
The Owner and Renter should coordinate a time and safe location for the exchange that works for both parties! (Generally the Renter will go to the Owner’s apartment to pick up the item from either them or their doorman.)
Once the Renter receives the item, they need to mark it as delivered on Pickle. If a Renter hasn't marked an item as delivered, the Owner should send them a message as a reminder!
Tips and FYIs
Make sure to hand the item to the other person. Pickle is not liable for any items left unattended during the exchange
For personal safety, use the Pickle app to communicate the exchange
If you are at the exchange location and can't reach the other person, please message Pickle so we can give them a call
Remember to be flexible as everyone has busy schedules :)
Note: Pickle is not liable for any items left unattended during the exchange
Shipping Method
We use USPS Priority Shipping which generally will deliver in 3-4 days. Deliveries should be mailed at least 5 days before the start of the rental period to ensure the item arrives on time. If an item arrives late (including delays by USPS) the renter is eligible for a refund.
Note: Pickle is not liable for any items lost or damaged during the shipping process.
Process
Locate the pre-paid QR code or shipping label at the bottom of the order page
Go to your local USPS and find a self service kiosk. At the kiosk, select “Other Services” and then “Label Broker” to scan the QR code and print a label (If you have already printed your shipping label you can skip this step)
Grab a pre-paid USPS Priority Shipping box (this is the red box) and place your label on the box
Seal the box and you should be good to go! (don't forget to bring tape 😊)
Tips and FYIs
If you do not want shipping to be a potential delivery method for your Renters, reach out to the team and we will toggle off shipping in your delivery preferences!
To ensure your shipment arrives on time, ship 3+ days before the rental period starts/ends at a USPS location using the materials provided by Pickle. Delays often occur when handing to an office/building manager or other courier service.
Pickle is not liable for items lost or damaged during the shipping process. We currently only allow items under $1K in retail value to be shipped while we work on enhanced insurance. USPS only covers up to $100 in replacement costs when filing a claim about a lost item.