FAQs
How are late fees calculated?
Late fees are prorated on a daily basis and charged each day until a return is scheduled. For example, if the rental price of an item is $50, that means $50 is the price for one week, which means the daily late fee would be $50 / 7 = $7.14. Please note that if the rental is less than 7 days, daily late fees will still be calculated as rental price/7 days.
What happens if it isn't returned after 7 days?
Pickle’s policy is to charge late fees for 7 days after the rental period concludes. After an item is more than 7 days late, the Owner can choose to mark it as stolen and charge the renter the full retail value of the item. Items with a retail value of $1,000 or higher can be marked as stolen once the item is more than 5 days late.
What if I need an extension on my rental?
Plans change! To avoid late fees, request a rental extension in the app by clicking the pencil icon next to your rental dates.
I'm sick or had an emergency - how can I avoid late fees?
We understand that unforeseen circumstances come up, and the best way to avoid a late fee would be for you to communicate with the Owner about needing a rental extension! Some Owners may require more details (such as a doctor's note), and if needed, these details can be sent to Pickle and cascaded to Owners to protect privacy!