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Receiving an Item from the Renter

Once your rental period ends, the Renter is responsible for returning your item using the same delivery method it was sent. Here is what to expect and what to do for each method.

Updated over 2 weeks ago

When you receive your item

Once the item is back in your hands:

  • Inspect it immediately and complete your post-return condition report in the app

  • Mark the item as returned in Pickle to officially end the rental — do this as soon as you receive it

  • If you notice any damage, contact Pickle Support within 48 hours of the scheduled return date and time — reports submitted after this window cannot be reviewed

See: Condition Reporting (Owner) | Damages (Owner)

Extensions

If a Renter needs more time, they must request an extension and receive your approval before the rental period ends. Extensions are not automatic. If you are happy to extend, coordinate through the Pickle app so the return date is updated officially. The request will show on your offer page.

Courier Return

  • Be available for the entirety of your confirmed 2-hour return slot

  • If the Renter needs to change the slot after it has been confirmed, they must request a new window — the new slot must be confirmed by you before a courier can be dispatched

  • If your building has a doorman, a return can be scheduled at whatever time is most convenient for the Renter — your doorman can accept the item on your behalf. Make sure to let your doorman know how Pickle works so they are prepared.

  • If your building does not have a doorman, both you and the Renter can propose return time slots directly from the order page

Hand-Off Return

  • Coordinate time and location that works for both parties

  • Building staff can accept returns on your behalf

  • Once you have the item, mark it as returned in the app promptly

Shipping Return

  • A tracking link will be available on the order page once the Renter has shipped the item back

  • The Renter will generate a prepaid return label or QR code in-app and should reuse the original delivery box where possible

  • Monitor the tracking link and mark the item as returned as soon as it arrives

  • If the tracking shows the item was delivered but you did not receive it, contact Pickle Support — you will need to provide CCTV footage from your building and/or contact with building management to proceed with a claim

If the item is not returned

If your item has not been returned after the rental period ends:

  1. Message the Renter directly through the Pickle app

  2. If they are unresponsive, contact Pickle Support

  3. If the item remains unreturned after 7 days, it may be treated as stolen — Pickle will begin to investigate, the Renter will be charged, and Pickle will work to replace your item once proof of value is provided

See: Lost or Not Returned Items (Owner) | Pickle Protection Policy: Lender / Owner

Related Articles
Overview: How to Receive an Item
Delivering an Item to the Renter
Items Returned Late (Owners)
Lost or Not Returned Items — Info for Owners
Delivery Methods
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