General
If a Renter needs an extension, they must get permission from the Owner and reach out to the Pickle team.
An item will be deemed stolen if it is not returned within a week after the rental period ends and you will be charged for the full retail value of the item.
Once the item is returned, the Owner needs to mark the item as returned on Pickle to end the rental.
Courier Method
Be available for the entirety of your 2 hour confirmed return slot.
If the Renter needs to change the slot after it has been confirmed, the Renter will need to message the Owner to select a different window.
If an Owner’s building does not have a doorman, both sides can propose some time slots for the item to be returned. This can be done on the order page. If the Owner's building does have a doorman, a return can be scheduled when most convenient for the Renter. If you ask your building staff (doorman) to manage your returns, explain to your doorman how Pickle works.
Hand Off Method
The Owner and Renter will coordinate a safe time and location for the exchange that works for both parties!
Building staff can accept your returns.
Shipping Method
A tracking link will be available on the order page once an item has been shipped.