How are late fees calculated?
Late fees are prorated on a daily pro-basis (i.e. $50 rental / 7 would be daily late fees of $7.14 per day) and charged each day until a return is scheduled.
Please note that if the rental is less than 7 days, daily late fees will still be calculated as rental price/7 days.
How can an Owner charge late fees?
An Owner can charge late fees by opening the order page and toggling on "Charge Late Fees". This will charge the Renter late fees on a daily basis until the item is returned.
What happens if an item isn't returned after 7 days?
Pickle’s policy is to charge late fees for 7 days. After an item is 7 days late, the Owner can choose to mark it as stolen and charge the Renter the full retail value of the item, and items over a retail value of $1,000 can be marked as stolen at the 5 day mark. Please note, if the Owner marks the item as stolen then the Owner will not receive the item back. Pickle’s team can continue to charge late fees and reach out to the Renter after the 7 day period if the Owner hopes to have their item returned (most common).
In order to receive reimbursement for any lost/stolen items, the Owner will be asked to submit a proof of purchase to the Pickle team. If the current value of the item is higher than the proof of purchase, Pickle will take an average of the current/market value and work with you to receive fair compensation.
When will late fees paid by the Renter show up in the Owner’s account?
Late fees will be added to an Owner’s account after the item is returned. Late fees are subject to the same 20% fee as rentals. This fee allows the Pickle team to use resources to get in touch with the Renter and help facilitate the return
Can an Owner charge late fees for a previous rental that was returned late?
No, late fees cannot be requested on a previous rental that has already been returned.