Pickle

While cancellations aren't preferred, plans change! We're here to help and answer all of your cancellation-related questions!

We understand that unforeseen circumstances come up and cancelling is not one size fits all! Our support team is available to help with special cases!

You have a 2-hour grace window after offer acceptance to cancel with no fee

If a rental is cancelled after the 2 hour grace period and within 2 days of the Rental Start Date you will be charged a <b>$20</b> cancellation fee that will be gifted to the Renter in Pickle Credits to find a new piece

There is no fee if you have to cancel an order because the item was returned late from the previous Renter

- We understand that unforeseen circumstances come up and cancelling is not one size fits all! Our support team is available to help with special cases!
- You have a 2-hour grace window after offer acceptance to cancel with no fee
- If a rental is cancelled after the 2 hour grace period and within 2 days of the Rental Start Date you will be charged a <b>$20</b> cancellation fee that will be gifted to the Renter in Pickle Credits to find a new piece
- There is no fee if you have to cancel an order because the item was returned late from the previous Renter

What if the Owner and Renter both agree to a cancellation?

The Pickle team can process a cancellation for a full refund without hurting the Owner's Closet Score.

What if I can't get in touch with a Renter?

If a Renter is unresponsive for more than 2 days after the expected start of the rental period, Pickle will cancel the order and issue you a 50% refund.

What if the item has already been shipped?

If an item has already been shipped it can no longer be cancelled.