While cancellations aren't preferred, plans change! We're here to help and answer all of your cancellation-related questions!
Pickle Cancellation Policy
We understand that unforeseen circumstances come up and cancelling is not one size fits all! Our support team is available to help with special cases!
You have a 2-hour grace window after offer acceptance to cancel with no fee
If a rental is cancelled after the 2 hour grace period and within 2 days of the Rental Start Date you will be charged a $20 cancellation fee that will be gifted to the Renter in Pickle Credits to find a new piece
There is no fee if you have to cancel an order because the item was returned late from the previous Renter
FAQs
What if the Owner and Renter both agree to a cancellation?
The Pickle team can process a cancellation for a full refund.
What if I can't get in touch with a Renter?
If a Renter is unresponsive for more than 2 days after the expected start of the rental period, Pickle will cancel the order and issue you a 50% refund.
What if the item has already been shipped?
If an item has already been shipped it can no longer be cancelled.