Pickle’s goal is to make payment and receipt of payment as seamless as possible. Some more information on payments:
What is Stripe?
Pickle uses Stripe as its payment processing solution. Stripe is the industry standard and powers most online payment processing.
How do I set up a Stripe account as an Owner?
When you upload your first item, you will be prompted to set up a Stripe Connect account. If you need to edit any information tied to your account, including your bank account, go to “My Closet”, click on “Account Balance & History”, and then click on “Update Bank Info”; this will direct you to Stripe to update the info.
When do I get paid as an Owner?
You will be paid 12 hours after the rental is delivered to the renter. This allows renters to report any issues with a rental during that time period and request a refund if the item arrived in an unwearable condition or was not properly described on the listing.
Additionally, Pickle deducts a 20% commission from every rental transaction, including any rental extensions. For instance, if your rental income is $100, a $20 commission is deducted, leaving you with $80 as your payout.
What is my “Account Balance”?
You receive funds in your “Account Balance” from rental payouts, damage compensation, replacement compensation, etc. You can use funds from your Account Balance to pay for rentals, or transfer that Account Balance to your checking account / debit card on file. That transfer happens via Stripe. To view your account balance and history, open the My Closet tab within the Pickle app and navigate to Account Balance & History, where you will see your total balance, including rental payouts, damage compensation, and replacement compensation. This section also provides a detailed history of all transactions.
Where can I find my Account Balance?
Open the My Closet tab within the Pickle app.
Navigate to Account Balance & History to see your total balance and detailed transaction history, which encompasses rental payouts, damage compensation, and replacement compensation.
How do I transfer my earnings to my bank?
The money you earn by renting out your items can either be used towards submitting rental offers, or transferred to the bank account you're connected to through Stripe. To transfer to your bank, go to Account Balance & History on your My Closet tab to view your available balance. Click Send to Bank to begin the transfer process. Transferring funds to your bank typically takes 2-3 business days. If a transfer fails, it could be due to incomplete Stripe onboarding or account setup issues. Contact Stripe support via live chat for assistance with registration or troubleshooting. Issues related to balance transfers must be resolved through Stripe's support team.
To ensure timely payments, confirm the accuracy of your financial account information, such as your Stripe or bank details. Additionally, remind renters to mark their items as delivered promptly within the app to facilitate payment processing.
FAQs
Where can I find my Pickle payment details?
All payment details are visible under the Account Balance & History section in the My Closet tab. This includes current balances and transaction histories.
Can I use part of my balance towards a rental offer?
Yes, your Pickle account balance can be utilized in full or part as credit to submit rental offers.
How long does it take to transfer the balance to my bank account?
Once you initiate a transfer, it usually takes 2–3 business days for the funds to reach your linked bank account via Stripe. For any concerns or further guidance, contact Pickle customer support or refer to Stripe for account-related issues.