Pickle’s goal is to make payment as seamless as possible.
FAQs
What are my payment options when renting an item?
When submitting an offer you can:
Apply Pickle Credits
Use funds from your Pickle Account Balance
Use Apple Pay, a credit card, or a debit card; when doing so for the first time on Pickle, Stripe will securely save your card (or Apple Pay) information for future use
What is Stripe?
Pickle uses Stripe as our payment processing solution. Stripe is the industry standard and powers most online payment processing. Stripe is used to link your checking account / debit card to your Pickle Account Balance, and Stripe is also used to store credit card info on file (including Apple Pay) that you can use when renting items.
When does my card get charged for a rental?
We don't actually charge your card until an offer is accepted. We do put a hold on your card for the amount owed until the offer is either revoked (by you), declined (by the Owner), or expires (after 24 hours). The hold is typically removed within a few hours if the offer is not accepted.
Where can my Pickle Account Balance be found?
Pickle Balances can be found in the "My Closet" tab! After selecting "Account Balance and History", you can view your total balance from any balances paid out by Pickle (rental payouts, damage compensation, replacement compensation, etc.)
Why can't I see my refund?
Refunds to Pickle Credits or your Pickle Account Balance happen immediately. Refunds to a card may take 5-10 business days depending on the card provider.