Pickle’s goal is to make payment as seamless as possible.
FAQs
What are my payment options when renting an item?
When submitting an offer you can:
Apply Pickle Credits
Use funds from your Pickle Account Balance
Use Apple Pay, a credit card, or a debit card; when doing so for the first time on Pickle, Stripe will securely save your card (or Apple Pay) information for future use
What is Stripe?
Pickle uses Stripe as our payment processing solution. Stripe is the industry standard and powers most online payment processing. Stripe is used to link your checking account / debit card to your Pickle Account Balance, and Stripe is also used to store credit card info on file (including Apple Pay) that you can use when renting items.
When does my card get charged for a rental?
When you make an offer, Pickle puts a 'hold' on your card for the amount of the rental. Think of this as a 'pending' charge.
If the offer is revoked (by you), is declined (by the Owner), or expires (ie, the Owner doesn't accept the offer within 24 hours after the offer is submitted), the hold will be removed, and your card will NOT be charged. The hold typically takes a few hours to be removed following one of these events, but depending on your bank can take a few days to fully clear.
We don't actually charge your card until an offer is accepted.
Where can my Pickle Account Balance be found?
Pickle Balances can be found in the "My Closet" tab! After selecting "Account Balance and History", you can view your total balance from any balances paid out by Pickle (rental payouts, damage compensation, replacement compensation, etc.)
Why can't I see my refund?
Refunds to Pickle Credits or your Pickle Account Balance happen immediately. Refunds to a card may take 5-10 business days depending on the card provider.
If Your Card Is Declined or Needs to Be Updated
If a payment on Pickle fails — for example, your card is declined, expired, or cannot be charged — Stripe will automatically send you an email with a secure link to update your payment method.
You may receive these emails when:
Your card on file is expiring soon
A card payment fails or is declined
A bank payment fails or is declined
Please update your payment information using the link provided in the Stripe email as soon as possible so your rental or payment obligation can be completed.
Fraud Protection Reminder
Before entering any payment information, make sure the link in the email leads to an official Stripe-hosted page (URLs typically begin with https://checkout.stripe.com or https://billing.stripe.com).
If something looks suspicious, do not click the link — contact Pickle Support for help verifying the message.
If You Have Trouble Updating Your Payment Method
If you experience issues updating your payment method through the Stripe link:
You can contact Stripe Support directly using the support email included in the message
For general account questions, you can always reach out to Pickle Support
Payment-method updates must be completed through Stripe’s secure portal.