FAQs
Who is in charge of cleaning?
Owners are responsible for cleaning their items unless otherwise noted. This is to ensure items are cleaned using their preferred method.
I received a dirty item from the Owner - what should I do?
If your rental arrives dirty and/or not as described, you are of course eligible for a refund. You must report it to Pickle within 12 hours after the item is delivered to get a refund. You must also schedule a return within the same day (unless requested otherwise by the Owner) to get a refund.Please reach out to both the Owner and Pickle Support with pictures.
I stained the Owner's item - what should I do?
If you feel as though the item needs to be immediately cleaned or would like to clean an item before returning it, contact the Owner to confirm the preferred cleaning process.