While cancellations aren't preferred, plans change! We're here to help and answer all of your cancellation related questions!
Pickle Cancellation Policy
Please note: You cannot cancel an order after you have received your rental, or the rental is in transit to you! If you no longer want your rental after receiving it, refer to our guide to refunds!
Renter
If you cancel within 2 hours of your offer being accepted, you will get a full refund
If you cancel more than 2 days before your rental starts, you will get a full refund
If you cancel more than two hours after your offer is accepted and your rental starts in two days or less, you will receive a 50% refund.
Owner
*We understand that unforeseen circumstances come up and cancelling is not one size fits all! Our support team is available to help with special cases!
If a rental is cancelled within 2 days of the Rental Start Date you will be charged a $20 cancellation fee* that will be gifted to the Renter in credits to find a new piece
You have a 2 hour grace window after offer acceptance to cancel with no fee
A few additional details:
This fee is only charged if an item is cancelled within 2 days before the rental start date
ie. If a rental starts on Wednesday, a fee will be charged if it is cancelled on or after Monday
If a Lender accepts an offer but realizes they can’t fulfill that order we allow a 2 hour grace window for penalty free cancellation
There is no fee if the cancellation is due to an item being returned late from a previous renter
If the renter is unresponsive, the order will automatically be cancelled 2 days after the start of the rental period and you will receive the renters 50% cancellation fee
FAQ's
What if the Owner and Renter both agree to a cancellation?
The Pickle team can process a cancellation for a full refund without hurting the Owners closet score
What is the difference between a cancellation and a refund?
You should cancel when-
The rental period has not started
Your plans changed and you no longer need an item
There is a clear lack of communication from an Owner
You should request a refund when-
The rental period has started
An item is not as described/damaged (Damage guide)
An item arrives late
What if I can't get in touch with an Owner?
If an Owner is unresponsive, the Pickle team can cancel the order and provide a full refund. We can also have a personal stylist reach out to find replacement options!
What if I can't get in touch with a Renter?
If a Renter is unresponsive for more than 2 days after the expected start of the rental period, we will cancel and issue the 50% refund
What if the item has already been shipped?
If an item has already been shipped it is no longer able to be cancelled
Can I cancel my rental if I receive it and it's damaged/not as described?
No, you can't cancel after you already have an item, but you can request a refund. Our cancellation policy covers the pre-rental period, if you aren't happy with your rental after you receive it, refer to our damage and fit guides-