While cancellations aren't preferred, plans change! We're here to help and answer all of your cancellation relation questions!
Pickle Cancellation Policy
Please note: You cannot cancel an order after you have received your rental, or the rental is in transit to you! If you no longer want your rental after receiving it, refer to our guide to refunds!
Renter
If you cancel two or more days before your rental period, you will get 100% back of what you paid. If you cancel less than 2 days before your rental period you will have to pay a 50% cancellation fee. This is to compensate the Owner for their item being unavailable to other renters during the period it was reserved.
Owner
Owners are able to cancel at any point before the rental period and the renter will receive a full refund. Late cancellations by an Owner leave the Renter in a very bad position and are heavily discouraged. Renters will be able to leave reviews on Owners that cancel at the last minute and the Owners Closet Score will drop, making it harder for users to discover their closet.
FAQ's
What if the Owner and Renter both agree to a cancellation?
The Pickle team can process a cancellation for a full refund without hurting the Owners closet score
What is the difference between a cancellation and a refund?
You should cancel when-
The rental period has not started
Your plans changed and you no longer need an item
There is a clear lack of communication from an Owner
You should request a refund when-
The rental period has started
An item is not as described/damaged (Damage guide)
An item arrives late
What if I can't get in touch with an Owner?
If an Owner is unresponsive, the Pickle team can cancel the order and provide a full refund. We can also have a personal stylist reach out to find replacement options!
What if I can't get in touch with a Renter?
If a Renter is unresponsive for more than 2 days after the expected start of the rental period, we will cancel and issue the 50% refund
What if the item has already been shipped?
If an item has already been shipped it is no longer able to be cancelled
Can I cancel my rental if I receive it and it's damaged/not as described?
No, you can't cancel after you already have an item, but you can request a refund. Our cancellation policy covers the pre-rental period, if you aren't happy with your rental after you receive it, refer to our damage and fit guides-