Cancellation Policy

Details on the Pickle cancellation policy

Updated over a week ago

While cancellations aren't preferred, plans change! We're here to help and answer all of your cancellation relation questions!

Pickle Cancellation Policy

Please note: You cannot cancel an order after you have received your rental, or the rental is in transit to you! If you no longer want your rental after receiving it, refer to our guide to refunds!

Renter

  • If you cancel within 2 hours of your offer being accepted, you will get a full refund

  • If you cancel more than 48 hours before your rental starts, you will get a full refund

  • If you cancel less than 48 hours before your rental starts, you will get a 50% refund

Owner

Owners are able to cancel at any point before the rental period and the renter will receive a full refund. Late cancellations by an Owner leave the Renter in a very bad position and are heavily discouraged. Renters will be able to leave reviews on Owners that cancel at the last minute and the Owners Closet Score will drop, making it harder for users to discover their closet.

FAQ's

What if the Owner and Renter both agree to a cancellation?

The Pickle team can process a cancellation for a full refund without hurting the Owners closet score

What is the difference between a cancellation and a refund?

You should cancel when-

  • The rental period has not started

  • Your plans changed and you no longer need an item

  • There is a clear lack of communication from an Owner

You should request a refund when-

  • The rental period has started

  • An item is not as described/damaged (Damage guide)

  • An item arrives late

What if I can't get in touch with an Owner?

If an Owner is unresponsive, the Pickle team can cancel the order and provide a full refund. We can also have a personal stylist reach out to find replacement options!

What if I can't get in touch with a Renter?

If a Renter is unresponsive for more than 2 days after the expected start of the rental period, we will cancel and issue the 50% refund

What if the item has already been shipped?

If an item has already been shipped it is no longer able to be cancelled

Can I cancel my rental if I receive it and it's damaged/not as described?

No, you can't cancel after you already have an item, but you can request a refund. Our cancellation policy covers the pre-rental period, if you aren't happy with your rental after you receive it, refer to our damage and fit guides-

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