While cancellations aren't preferred, plans change! We're here to help and answer all of your cancellation-related questions!
Pickle Cancellation Policy
If you cancel within 2 hours of your offer being accepted, you will get a full refund
If you cancel more than 2 days before your rental starts, you will get a full refund
If you cancel more than two hours after your offer is accepted and your rental starts in two days or less, you will receive a 50% refund
Please note: You cannot cancel an order once the rental is in transit to you or after you have received your rental! If you no longer want your rental after receiving it, refer to our guide to refunds!
FAQ's
What if the Owner and Renter both agree to a cancellation?
The Pickle team can process a cancellation for a full refund.
What is the difference between a cancellation and a refund?
You should cancel when:
The rental period has not started
Your plans changed and you no longer need an item
There is a clear lack of communication from an Owner
You should request a refund when:
The rental period has started
An item is not as described/damaged
An item arrives late
What if I can't get in touch with an Owner?
If an Owner is unresponsive, the Pickle team can cancel the order and provide a full refund. We can also have a personal stylist reach out to you to find replacement options!
What if the item has already been shipped?
If an item has already been shipped it is no longer able to be cancelled.
Can I cancel my rental if I receive it and it's damaged/not as described?
No, you can't cancel after you already have an item, but you can request a refund. Our cancellation policy covers the pre-rental period.