Here are some tips to help find an item that fits you perfectly!
What if my rental doesn't fit?
Some Owners allow you to request a fit refund right in the Pickle App! Please note: All fit refunds are processed in the form of Pickle Credits.
How do I know if the owner offers fit refunds?
If you click on any product in the owner's closet, you will see their fit refund policy clearly stated under the description!
There are 4 different types of refunds that owners can offer:
100% fit refunds
50% fit refunds
No fit refunds
Fit refunds upon request (we recommend reaching out to the owner to see if they would approve a fit refund on the item you're interested in before you rent!)
How do I request a fit refund once I have my item?
In the overview page of the rental, you can scroll down and request a refund if the owner allows refunds!
If the owner allows refunds, the item must be returned the same day in order for your refund to automatically processed.
If refunds are approved on a case-by-case basis, the lender will accept or deny your refund and choose a date that they want the item returned by in order for the refund to be granted
When will my credit refund show in my account?
As soon as the item has been returned, your credits will automatically show in your account! You can see your credit balance on the top right corner of the shop tab and apply them to a new look.
What if the lender approves the refund but isn't available to receive the return the same day?
If you do not receive your approved refund due to scheduling conflicts with the lender, reach out to our support team and we will manually process the refund for you.
How can I best ensure that an item will fit me?
Don't hesitate to message the Owner before putting out an offer to ask about measurement! Most Owner's are happy to answer questions about their items.
You can send them a DM from their Closet page
Refer to the sizing guidance on the brand's website.
Example: finding the dress you want to rent on Reformation's website (if current) and looking at the measurements provided and or reviews on how the item runs.
How can I search for only my size?
When you set up your Pickle account, we ask for your sizing details so we can curate the best possible options for you to shop from. You can easily remove and select new sizes in the filters on the Shop tab.
I see an item I really like but don't see it in my size
Let us know! Our Pickle Stylists love to be on the lookout for pieces that our Renters want, and we often put out polls on Pickle's Instagram to get inspo, so be on the lookout for those!
The size of the item is different in the listing than it is on the tag:
We encourage Owners to list the actual size of the item and add a note if it runs larger/smaller or if it was altered in any way. If this wasn't disclosed and the item is not as described, you are eligible for a refund.
My item is not as described
If your item does not arrive ready to wear, refer to our Refunds page for more details.