How to have your rental shipped to you
Our shipping carriers generally will deliver in 3-4 days. We are, however, able to offer overnight and 2 day shipping options as well!
If you'd like the item to be shipped to you, choose Ship as the delivery method at checkout! No coordination needed between you and the lender
Select a shipping speed that works for your needed-by date
The lender will receive a prepaid shipping label or QR code to simply scan at drop-off
The carrier is always clearly listed on the shipping label.
Once shipped, you’ll receive tracking updates and can follow your rental every step of the way!
Renters return the item by reusing the delivery box.
Generate a prepaid return label or QR code in-app
Drop off the sealed package for return at your local ship center!
FAQs
Manual Confirmation of Delivery
For any rental items processed within the Pickle app, renters are required to manually confirm receipt of their item in the app. This ensures renters have sufficient time to inspect or report issues.
Shipping Outside the Pickle App
You should not ship outside of the Pickle app. If you arrange shipping directly with the owner or use your own shipping methods outside the app, Pickle's protections do not apply, and the platform is not liable for lost or damaged packages.
What Should I Do if My Rental Package Shows as Delivered but I Haven’t Received It?
If your rental item from Pickle is marked as delivered but you haven’t located it, follow these steps to resolve the issue:
Step 1: Confirm Delivery Details
Check the tracking details provided by the carrier service (e.g USPS or FedEx). These details may indicate:
The specific location where the package was left, such as a mailbox, front porch, lobby, or another area.
Notes about delivery (e.g., "left under front mat" or "delivered to reception"). If you reside in an apartment or condo, your package may be:
In a parcel locker or with your building management office
Signed for by a building staff member such as a doorman. Review all exterior areas (including porches, garages, and protected spots) or multi-unit community mailboxes before proceeding. Confirm delivery through these avenues.
Step 2: Take Action if the Package Is Missing
If the package is still missing after confirming delivery details:
Verify with Neighbors or Household Members:
Check if a neighbor or someone in your household has received the package by mistake.
Contact the Carrier or visit the Local Carrier Office:
Reach out to the carrier through their listed phone numbers online or visit your local shipping office for more information about the delivery.
Obtain CCTV Footage
If possible, obtain security camera footage around the delivery time to determine if the package was misplaced, delivered incorrectly, or taken. In the case of a Lost / Stolen Claim with Pickle, this will be necessary.
Update the Status When Located:
Once the package is found (e.g., at a neighbor’s or another location), update the delivery status to avoid further escalations.
I received my rental late, wasn't able to wear the item, and am no longer at the delivery address it was shipped to.
If your rental arrives late due to carrier delays and you are not able to accept the package (ex: you rented an item for a trip and already departed), please arrange for a trusted contact to keep the package safe until your return and promptly communicate with the Owner that you will not be able to return the package within the next business day (as outlined in our return policy). You will receive a full refund in these cases.
Additional Information
To select shipping, the need-by date must be 3+ days in the future
All shipping expenses are pre-paid by the renter, unless the owner chose in-app upgrades (e.g. Box Purchases) which will come out of their earnings
Shipping Fees for items over $1000 will be higher due to a need for higher insurance. This will be automatically applied and requires no further action on the renter side.
We currently are not able to ship items over $5000 in retail value.