Delivery options are available based on an Owner's preferred delivery methods, proximity to an Owner, and/or rental period dates. Here are some reasons why each delivery method might NOT be available:
Courier
You are located outside of the Owner's Courier-delivery radius
The Owner has elected to only do in person Hand Offs
Delivery slots might have closed for the evening (this is only applicable for same-day deliveries submitted after 8pm local time)
Hand Off
The Owner has elected to only do either Courier or Shipping
Shipping
Your rental period starts too soon: Shipping offers must be submitted with a need by date of at least 3 days in the future to allow sufficient time for shipping
Shipping must be enabled both at the account level and for the specific item. Renters will not see shipping options unless this setting is applied.
What You Can Do:
Courier
Check the zip code of the Owner to see if you are in their delivery radius!
Change your address! If you are looking to have a courier deliver the item, you can have it delivered to a work address or friend's address that is within the Owner's delivery radius. To do so, go into Settings > Manage Addresses > Add New Address.
Shipping
Message the Owner to see if they have any restrictions on delivery from their closet! Confirm that shipping is enabled by the Owner at both the account and item-specific levels.
Verify the rental start date to ensure it is scheduled at least 5 days in advance for shipping eligibility.
Ensure the app is updated to its latest version, as outdated versions may prevent shipping options from displaying.