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Why Can't I Select a Delivery Method?

Info for Renters on why a delivery method is not available

Updated over a week ago

Delivery options are available based on an Owner's preferred delivery methods, proximity to an Owner, and/or rental period dates. Here are some reasons why each delivery method might NOT be available:

Courier

  • You are located outside of the Owner's Courier-delivery radius

  • The Owner has elected to only do in person Hand Offs

  • Delivery slots might have closed for the evening (this is only applicable for same-day deliveries submitted after 8pm local time)

Hand Off

  • The Owner has elected to only do either Courier or Shipping

Shipping

  • Your rental period starts too soon: Shipping offers must be submitted with a need by date of at least 3 days in the future to allow sufficient time for shipping

  • Shipping must be enabled both at the account level and for the specific item. Renters will not see shipping options unless this setting is applied.

What You Can Do:

Courier

  • Check the zip code of the Owner to see if you are in their delivery radius!

  • Change your address! If you are looking to have a courier deliver the item, you can have it delivered to a work address or friend's address that is within the Owner's delivery radius. To do so, go into Settings > Manage Addresses > Add New Address.

Shipping

  • Message the Owner to see if they have any restrictions on delivery from their closet! Confirm that shipping is enabled by the Owner at both the account and item-specific levels.

  • Verify the rental start date to ensure it is scheduled at least 5 days in advance for shipping eligibility.

  • Ensure the app is updated to its latest version, as outdated versions may prevent shipping options from displaying.

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