Hand Off Overview
Delivery
Coordinate a safe time and location for the exchange that works for both parties!
Generally the renter will go to the owners apartment to pick up the item from either them or their doorman
Once the item is received, it needs to be marked as delivered on Pickle. If a renter hasn't marked an item as delivered, shoot them a message as a reminder!
Return
Coordinate a safe time and location for the exchange that works for both parties!
Once the item is returned, it needs to be marked as returned on Pickle to end the rental. If an owner hasn't marked an item as returned, shoot them a message as a reminder!
If you are having trouble coordinating a return, you can view the other return options by clicking "Change" next to the Return Method on the order page. Check out the options here!
Hand-Off Best Practices
Try to meet in a public place
Make sure to hand the item to the other person. Pickle is not liable for any items left unattended during the exchange
For personal safety, use the Pickle app to communicate the exchange
Discuss the return of the item before the scheduled return date to ensure you're able to get the item back to the Owner within the rental window
If you are at the exchange location and can't reach the other person, please message Pickle so we can give them a call
Remember to be flexible as everyone has busy schedules :)
Best Used When
You and an owner live nearby! You can see the distance between you and an owner on the Delivery Options page when submitting an offer
You have time in your schedule to meet for the exchange
You live outside of the Owners delivery radius to have a courier deliver