Courier Overview
Choosing the Courier method means the item can be delivered same-day, right to your door! You can think of this like the Uber Eats of clothing.
Scheduling a Courier
Renters can select desired delivery times when submitting an offer.
The Owner will confirm a time slot. If the time needs to be moved, make sure to coordinate through Pickle messages. The Renter will need to confirm any updated time slots in order for the courier to be sent for the pick up
A Courier will pick up from the Owner and deliver right to the Renter!
Changing a Delivery Address
If you would like your courier delivery to go to a different address than what is listed:
You must add the new address to the "Manage Addresses" section of your profile in the "My Closet" tab. If you do not add it here first, the change will not be reflected!
Once the address is added, go to the Offer that requires the address change and select the address that you want to send it to by clicking "update".
Please note: Once the courier is on their way, the address change will not be reflected! To avoid this, make sure to update the address at least 30 minutes prior to delivery. Additionally, always verify your address for accuracy before placing an order to minimize issues, ensuring updates are made across all systems for consistency.
Changing Delivery Method
If you want to change your Delivery Method, you can view the other return options by clicking pencil icon next to the Delivery Method on the order page.
Can my doorman manage my deliveries?
Yes, your building staff can accept your deliveries. Some helpful tips in ensuring they are handled smoothly:
Explain to your doorman how Pickle works! Sometimes renting clothing in a similar style to food delivery can be confusing! :)
Note in your delivery instructions that your doorman has permission to sign for you.
Note: If you ask your building staff to manage your deliveries, you are responsible for any misplaced or incorrect items handed over to the courier.
My item was delivered to the wrong address
Pickle is not responsible for items that were delivered to an address that was not updated prior to the delivery. To avoid this, make sure to update your address in both the Managed Addresses section and any open offers to ensure your current address is being used. (For example, if you move to a new apartment and forget to reflect the new address on your open offers, the item will be delivered to your old building.) If an error occurred due to incorrect label generation or courier mistakes, here are the actions you can take:
Common Causes of Delivery Address Errors
Delivery issues generally result from:
Incorrect Address on File: If the address in your profile or order is outdated, deliveries may go to an old or invalid location.
Failure to Fully Update Addresses: Ensuring updates in all relevant systems (e.g., the Managed Addresses section and rental offers) is crucial for address changes to take effect.
Immediate Actions to Take When Errors Occur
Verify and Update Your Address
Check that your address is accurate and fully updated in all relevant systems within your Pickle account.
Update your address as early as possible before placing an order. Updates made after a delivery has been scheduled may not apply to current shipments.
Contact the Old Address or Delivery Location
If your delivery was sent to an old address, consider contacting residents or building management there to verify if the package was received.
Dealing with Errors in Shipping Labels
If the wrong address is due to a shipping label error, you should:
Contact the courier service with details of the package.
If using USPS, reach out to their customer service at 1-800-275-8777 to locate the item.
File a claim if the package cannot be retrieved and provide this update to Pickle for further escalation.
Additional Information
If you believe an item was incorrectly delivered, it needs to be reported to the Pickle team within 4 days to ensure we can solve your case efficiently
There may be delays due to high demand, inclement weather, etc.
The person receiving the delivery/return will receive a tracking link when the delivery is on the way! Make sure to have your phone off DND in case the courier needs to reach you
SIGNATURE REQUIRED: in order to ensure the safety of our Owners’ items, we require a signature to complete the delivery. If the courier is not able to collect a signature, they will return the item to the pick up location- In cases where tracking shows inaccuracies or delivery issues, you can contact the courier service directly for resolution. For instance, USPS can be reached at 1-800-275-8777 for assistance.
Best Used When
You need same day delivery! We can have a Courier deployed as soon as an Owner accepts an offer
You are unable to meet for a Hand Off
The Owner is within a 15-mile radius of your location