What is a condition report?
A condition report is an in-app record where you document the state of your item with photos and notes. There are two reports for every rental — one completed before the item is sent out, and one completed after it is returned. Both together create a clear before-and-after picture that Pickle Support uses to evaluate any damage claims.
How do I access the condition report?
There are two ways:
1. Homepage prompt The condition report will appear as a prompt on your homepage automatically — before your item goes out and again after it is returned. Tap the prompt to open it directly.
2. Through the offer
Go to the Offers tab in the app
Open the specific offer
Scroll down to Condition Reports
Here you can view both your report and the Renter's report, and add to yours at any time
What should I include?
Photos
Photograph the entire item — front, back, and any detail areas like straps, hems, embellishments, and closures
Photograph any existing blemishes, wear, or imperfections clearly and up close — this is especially important before the item goes out so you are protected if the Renter disputes pre-existing condition
Take photos in good lighting so details are visible
You can take photos directly within the condition report in the app
Notes
Use the notes field to describe the item's condition in your own words
Note anything specific such as a small mark on the hem, slight pilling on the fabric, or a loose thread — anything that is already there before the rental
After return, note anything that looks different compared to your pre-rental report
Why does this matter?
The condition report is your protection. Here is what it affects:
Damage claims — To be eligible for protection if your item is returned damaged, you must have completed a condition report and reported the damage to Pickle Support within 48 hours of the scheduled return date and time. Without a condition report, Pickle cannot verify the item's pre-rental condition and your claim may not be supported.
Dispute resolution — If a Renter disputes damage or claims the item arrived not as described, your condition report is the evidence Pickle Support will use to assess the situation fairly for both sides.
Peace of mind — A thorough condition report protects you and creates a transparent, trustworthy experience for your Renters.
Best practices
Complete your pre-rental report right before you send the item out — not days earlier
Complete your post-return report as soon as you receive the item back, while it is fresh
Be thorough — a few extra photos now can save a lot of back and forth later
If you notice damage upon return, do not wait. Report to Pickle Support immediately and within the 48-hour window
Always complete both reports, even if you are confident the rental went smoothly