Congrats on starting your Pickle Closet!
Lending on Pickle allows you to earn money from your closet while helping others style memorable moments. This guide covers everything from setting up your closet to managing deliveries, returns, and earnings.
1. Setting Up Your Closet
Upload Items
To upload an item:
Go to My Closet → (+) Add Item
Add clear photos (include at least one photo of you wearing it when possible)
Add title, brand, category, and sizing
Add accurate descriptions and any notes on condition or fit
Learn more: How to Upload Items to Your Closet
What to Upload
Top-performing items include dresses, sets, tops, bags, and shoes. High-performing brands include Rat & Boa, Realisation Par, Asta Resort, vintage pieces, and more.
A Note on Sentimental or Irreplaceable Items
We strongly encourage Owners not to upload items that are sentimental, one-of-a-kind, or cannot be replaced. While Pickle provides protection for lost or damaged items, any replacement or payout is based on the item's current resale value — not emotional or irreplaceable worth. If an item cannot be replaced at fair-market value, it should not be listed on Pickle.
Declaring Retail Value — Important
When listing an item, you must declare its retail value accurately. This matters for two reasons:
Retail value is the figure used when filing claims with courier and carrier insurance partners. Adding or updating a retail value after a loss has occurred does not qualify for coverage.
Items valued over $2,000 are not eligible for courier insurance claims.
Items valued over $10,000 cannot be shipped.
Declaring an accurate retail value at the time of listing ensures you are fully protected if something goes wrong.
Keeping Proof of Value
Always keep receipts, order confirmations, or other proof of purchase for items you list — especially higher-value pieces. If your item is lost or damaged and cannot be replaced, your Replacement Value Payout depends on your item's value tier:
Under $500 — No documentation required for the full payout.
$500–$2,000 — Payout is capped at $250 without documentation. Submit one of: store receipt or order confirmation, bank or credit card statement, brand gifting email or PR receipt, authentication report from Entrupy or RealAuthentication, or photos of original item tags to receive the full payout.
Over $2,000 — Payout is capped at $500 without documentation. Submit a store receipt or order confirmation, or an authentication report from Entrupy or RealAuthentication to receive the full payout.
If an item is truly priceless to you, we recommend keeping it in your personal collection rather than renting it out.
Learn more: Pickle Protection Policy: Lender / Owner
Pricing Tips
Price rentals at 10–20% of retail price for maximum demand. You can counter offers at any time.
2. Preparing Items for Rental
Clean & Ready-to-Wear
Every item must be:
Clean and fresh
Exactly as described
Folded in a protective bag
Owners are responsible for cleaning items after each rental. If you send out an item that is dirty, altered without disclosure, or not as described, the Renter is eligible for a refund — and you may be liable for delivery and return costs.
Condition Reporting
Before sending your item, photograph it and note any existing wear. Do this again when it is returned. This helps avoid disputes and is required as part of any damage or loss claim.
3. Delivery: Getting Your Item to the Renter
Owners may offer any combination of delivery methods:
Courier — A courier picks up the item and delivers it to the Renter.
Hand-Off — Coordinate a time and safe location.
Shipping — Drop off at USPS using the prepaid label.
For shipped rentals over $500, Pickle requires automatic in-app insurance. Do not lower your declared item value to avoid this fee — doing so may limit Pickle's ability to assist with any claims.
Learn more: Delivery Methods (Owner)
4. During the Rental
You may:
Approve rental extensions
Communicate with the Renter via the Pickle app
Monitor the return schedule
Learn more: Rental Extensions / Items Returned Late
5. Receiving Your Item Back
Follow the return method chosen by the Renter. Mark the item as returned once you receive it. If your item is being returned late and you have not approved a rental extension, you may toggle on Late Fees.
Learn more: Receiving an Item from the Renter
6. Damages & Lost Items
If your item is returned damaged:
Fill out the condition report
Contact Pickle Support within 48 hours of the scheduled return date and time — claims after this window cannot be processed
Provide photos and a note from a tailor or cleaner quoting the repair cost
The Renter is responsible for repair costs
If the item is damaged beyond repair:
Submit photos and a note from a tailor or cleaner confirming the item cannot be repaired
For high-value items, Pickle may require repair to be attempted through our trusted specialists first — if you decline, we cannot provide protection
Pickle will first attempt to replace the item with one of equal or better condition and the same size
If no replacement is available, Pickle will issue a Replacement Value Payout based on current resale value
The Renter keeps the damaged item once replacement value is paid
If an item is not returned after 7 days:
It may be considered stolen
Contact Pickle Support — the Renter will be charged and Pickle will work to replace the item once proof of value is provided
Learn more: Damages (Owner)
7. Refunds
Refunds may be issued to the Renter if the item arrives not as described, not ready to wear, or too late to use. When a refund is approved, the rental payout is not released to you.
If you offer fit refunds, these are issued as Pickle Credits when the Renter returns the item the same day, and you do not receive payout for that rental. Your fit refund policy (100%, 50%, none, or upon request) is displayed on each item you list.
Learn more: Refunds
8. Earnings
You are paid 12 hours after delivery, once the Renter has had time to report any issues. You can use your earnings inside Pickle or transfer them to your bank via Stripe.
Learn more: My Earnings
9. Owner Responsibilities
Owners are responsible for:
Honest, accurate listings with correct retail values declared at the time of listing
Sending clean, ready-to-wear items
Timely communication with Renters and Support
Preparing and packaging items safely
Completing condition reports before and after each rental
Reporting damage to Pickle Support within 48 hours of the scheduled return date and time
If you would like to require your renter to clean the item, you must state this clearly in each individual item description and send the renter instructions on how to clean it. If you require dry cleaning, consider lowering your rental price and allowing multi-day extensions so the renter has enough time to have it done before returning.