Payments FAQs
Updated over a week ago

Our goal is to make payment and receipt of payment as seamless as possible. We use Stripe to process and manage all payments. Some more information on payments:

What is Stripe?

We use Stripe as our payment processing solution. Stripe is the industry standard and powers most online payment processing.

What are my payment options?

When submitting an offer you can use Apple Pay, a Credit Card, or a Debit Card. Stripe will securely save your card information for future payments. Any additional charges (i.e. late fees or damages) will be charged to the card on file.

When does my card get charged?

We don't actually charge your card until an offer is accepted. We do put a hold on your card for the amount owed until the offer is either revoked (by you), declined (by the Owner), or expires (after 24 hours). The hold is typically removed within a few hours if the offer is not accepted.

Where can my Pickle Account Balance be found?

  1. Pickle Balances can be found in the "My Closet" tab!

2. After selecting "Account Balance and History", you can view your total balance from any balances paid out by Pickle (rental payouts, damage compensation, replacement compensation, etc)

Why don't I see my refund?

Refunds to Pickle Credits or your Pickle Account Balance happen immediately. Refunds to your card may take 5-10 business days depending on your credit card provider.

How do I set up a Stripe account as an Owner?

When you upload your first item, you will be prompted to set up a Stripe Connect account. If you need to edit any information tied to your account, including you bank account, please click here.

When do I get paid as an Owner?

You will be paid 12 hours after the rental is delivered to the renter. This allows renters to report any issues with a rental during that time period and request a refund if the item arrived in an unwearable condition or was not properly described on the listing.

How do I transfer my earnings to my bank

The money you earn by renting out your items can either be used towards submitting rental offers, or transferred to the bank account you're connected through Stripe. To transfer to your bank, go to Account Balance & History on your My Closet tab to view your available balance. Click Send to Bank to begin the transfer process. Transferring funds to your bank typically takes 2-3 business days.

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