# Pickle Help Center

> Welcome to Pickle! How can we help?

## General Platform Information

- [First-Time Risk-Free Rental Policy](https://help.shoponpickle.com/en/articles/14442742-first-time-risk-free-rental-policy.md): Trying Pickle for the first time? We want your first experience to be completely stress-free. If your very first rental does not fit, Pickle has you covered — regardless of the Owner's normal fit r...
- [How to Contact Another User on Pickle](https://help.shoponpickle.com/en/articles/14442759-how-to-contact-another-user-on-pickle.md): Whether you’re coordinating a hand-off, asking about measurements, or clarifying details before sending an offer, Pickle makes it easy to message other users. Below is a simple guide to all the way...
- [How to Update Your Account Details on Pickle](https://help.shoponpickle.com/en/articles/14442767-how-to-update-your-account-details-on-pickle.md): Keeping your Pickle account up to date helps ensure smooth rentals, accurate delivery information, and personalized recommendations. You can update most of your profile, settings, and preferences r...
- [General Payment Information](https://help.shoponpickle.com/en/articles/13522799-general-payment-information.md): Pickle uses secure, trusted payment processing to keep all rentals, purchases, and payouts running smoothly. Below is an overview of how payments work, when charges are applied, and what to do if y...
- [How to Contact Pickle Support](https://help.shoponpickle.com/en/articles/13522811-how-to-contact-pickle-support.md): Whether you are renting, lending, buying, or selling — Pickle Support is here to help. This guide explains how to reach us, what to include, and how to get the fastest resolution possible.
- [Delivery Troubleshooting \(Address Issues, Courier Issues, and More\)](https://help.shoponpickle.com/en/articles/13535181-delivery-troubleshooting-address-issues-courier-issues-and-more.md): Whether you are receiving or returning an item on Pickle, smooth delivery is a top priority. This guide covers what to do if something goes wrong during the delivery process.
- [Credits & Promotions](https://help.shoponpickle.com/en/articles/13566620-credits-promotions.md): Pickle Credits and promo codes are a great way to save on rentals! Here’s how they work, how to use them, and when they expire.
- [Policy on Counterfeit, Fake, and Dupe Items](https://help.shoponpickle.com/en/articles/13535265-policy-on-counterfeit-fake-and-dupe-items.md): Pickle is committed to maintaining trust and transparency across our platform. This is the full policy on the listing, renting, and selling of counterfeit items.
- [Reviews](https://help.shoponpickle.com/en/articles/13454647-reviews.md): How Reviews Work on Pickle
- [App & Feature FAQs](https://help.shoponpickle.com/en/articles/14442965-app-feature-faqs.md): This article answers the most common questions about using the Pickle app — from getting started and managing your account to navigating features.
- [Privacy & Safety FAQ](https://help.shoponpickle.com/en/articles/14442987-privacy-safety-faq.md): Your safety, privacy, and security are important to us. This article covers how Pickle protects your information, how to stay safe while using the platform, and what to do if something feels wrong.
- [Shipping Delivery Method](https://help.shoponpickle.com/en/articles/14443006-shipping-delivery-method.md): Shipping is a convenient way to receive and return your rentals without needing to coordinate handoffs. Whether you’re a renter or a lender, here’s how the shipping process works, what to expect, a...
- [Courier Delivery Method](https://help.shoponpickle.com/en/articles/14443032-courier-delivery-method.md): Pickle’s Courier delivery option allows for fast, same-day local pickup and drop-off without requiring renters or lenders to meet in person.
- [Hand-Off Delivery Method](https://help.shoponpickle.com/en/articles/14443044-hand-off-delivery-method.md): Hand-Off is Pickle’s in-person delivery option—allowing renters and lenders to coordinate a time and place to meet and exchange the item directly.
- [Managing Your Orders on Pickle](https://help.shoponpickle.com/en/articles/15675122-managing-your-orders-on-pickle.md): Your Offers tab is your home base for everything happening across your rentals, purchases, lent items, and sales. Here is how to navigate it and stay on top of every order.
- [Discounts & Promo Codes](https://help.shoponpickle.com/en/articles/15675165-discounts-promo-codes.md): Pickle gives lenders two ways to offer savings to renters and buyers — discounts and promo codes. Whether you are a lender looking to drive more rentals or a renter who received a code, here is eve...